Microsoft Intune Device Management for Melbourne Businesses

Microsoft Intune is a cloud-based endpoint management solution included with Microsoft 365 Business Premium and Enterprise licence tiers. It allows your IT administrator — or your managed IT provider — to enrol devices into management, push configuration profiles and security policies, deploy applications, monitor compliance status, and perform remote actions like wipe or lock. For Melbourne businesses, the primary value of Intune is ensuring every device accessing corporate data meets a defined security baseline and can be managed consistently, regardless of where the device is located or what platform it runs.

Intune distinguishes between corporate-owned and personally-owned devices and applies different management profiles accordingly. For BYOD devices, Intune uses a work profile approach — on Android devices this creates a separate encrypted work container; on iOS and iPadOS it manages specific work applications. Intune can selectively wipe corporate apps and data from a BYOD device without touching personal photos, messages, or applications. Your staff's personal data remains private and is never visible to administrators. This distinction is important for Melbourne businesses that want endpoint security without overreaching into personal device management.

Yes. Intune fully supports macOS device management — enrolment through Apple Business Manager, configuration profiles for security settings and Wi-Fi, application deployment through the Mac App Store and PKG packages, compliance policies covering FileVault encryption and Gatekeeper settings, and remote actions including device lock and wipe. For Melbourne businesses with a mixed Windows and Mac environment, Intune manages both platforms from the same console without requiring a separate Mac management tool like Jamf. CX IT Services configures appropriate macOS policies that align with your security baseline without restricting the workflows your Mac users depend on.

Windows Autopilot is a zero-touch device provisioning feature that allows a new Windows PC to self-configure with your business applications, settings, and policies without IT intervention. The process: you purchase devices from a supplier who registers the hardware IDs with your Microsoft tenant; devices are shipped directly to staff; when the staff member unboxes the device and connects to the internet, Windows Autopilot identifies the device, applies your Intune configuration profile, and installs all required applications — Microsoft 365, your line-of-business software, security tools. For Melbourne businesses with multiple sites or remote staff, Autopilot eliminates the cost and delay of routing new devices through IT before deployment.

Intune's offboarding workflow for departing staff is straightforward and important. First, the user's Entra ID account is disabled — which blocks all cloud service access immediately. Second, the device is either fully wiped (for company-owned devices being returned and reused) or selectively wiped (for BYOD devices, removing only corporate apps and data). Selective wipe removes the Microsoft 365 apps, removes corporate email profiles and certificates, and revokes access to SharePoint and Teams — while leaving the user's personal apps and data intact. The entire process is logged in Intune, providing an audit trail of every action taken on each device during offboarding.

A full Intune deployment for a Melbourne business with 20–80 devices typically takes 4–6 weeks from engagement to full enrolment. Week one covers scoping and policy design — defining compliance requirements, configuration profiles, application deployment packages, and Conditional Access rules. Weeks two and three cover configuration and piloting — deploying policies to a test group of devices, validating that required applications install correctly, and confirming that Conditional Access behaves as intended. Weeks four through six cover the broader rollout — enrolling remaining devices in waves, resolving any enrolment issues, and training staff on what Intune-managed compliance means for their daily device use. Larger fleets or complex line-of-business application requirements extend this timeline.

Intune is included with Microsoft 365 Business Premium (approximately $33 AUD per user per month) and Microsoft 365 E3/E5 enterprise plans — there is no separate Intune licence cost if you are already on Business Premium. If you are on Business Standard and do not have Intune, you can either upgrade to Business Premium or purchase Intune Plan 1 as a standalone add-on at approximately $11 AUD per user per month. CX IT Services charges a one-time deployment fee for the initial Intune setup and enrolment project, with the specific cost dependent on your device count, device mix (Windows, Mac, iOS, Android), and application complexity. Ongoing Intune management is included in our managed endpoint service.

Yes — Intune directly addresses several controls that Melbourne cyber insurers assess during policy application and renewal. Common insurer questions include: are all devices encrypted (Intune enforces BitLocker and FileVault), are all devices running a supported OS version (Intune compliance policies flag and block non-compliant OS versions), is endpoint protection deployed across all devices (Intune deploys and monitors Microsoft Defender for Business), and can you remotely wipe a lost or stolen device (Intune remote wipe). Melbourne businesses that deploy Intune typically find that cyber insurance applications become significantly easier to complete, and some insurers offer premium reductions for demonstrable MDM deployment.

Intune is well-suited to the device management requirements of Melbourne medical practices, law firms, and accounting businesses. For medical practices subject to the My Health Records Act and Australian Privacy Act, Intune enforces encryption, enforces screen lock, and enables remote wipe — ensuring that patient data on a lost or stolen device is protected. For law firms with Law Institute of Victoria professional conduct obligations, Intune's Conditional Access integration ensures that only managed, compliant devices can access client files in SharePoint — preventing access from unmanaged personal devices or public computers. CX IT Services configures Intune policies aligned to the specific compliance requirements of your industry and can provide a compliance evidence report showing each control and its implementation status.

Your Intune environment is configured in your own Microsoft 365 tenant — it does not belong to CX IT Services. If you end the engagement, all Intune policies, compliance configurations, device enrolments, and application deployments remain in your tenant and continue functioning. CX IT Services provides complete documentation of every configuration we have applied, so that your next IT provider (or internal IT team) can understand and manage the environment from day one. We do not architect solutions with dependencies that would make transition difficult — all work is done in your tenant with your credentials.