Real Results for Real Melbourne Businesses

The Situation

A 12-person CBD law firm was paying a break-fix provider $180-$400 per call-out. They'd experienced three server outages in six months, had no documented IT assets, and their cyber insurance renewal had just been declined due to inadequate controls.

What We Did

• Completed a full IT audit and asset documentation in week one
• Migrated from on-premise server to Microsoft 365 + Azure with zero downtime
• Deployed MFA, EDR, and automated patching across all endpoints
• Achieved Essential Eight Maturity Level 2 within 60 days

The Outcome

The firm obtained cyber insurance within 90 days at a premium 30% below their previous quote. Zero unplanned outages in the 18 months since migration. Monthly IT cost is now predictable and 22% lower than their previous average quarterly spend.

The Situation

An 8-person accounting firm suffered a business email compromise attack - a staff member clicked a phishing link, and the attacker intercepted three client invoice payments totalling $47,000. Their previous MSP's response was to "change the password and hope for the best."

What We Did

• Conducted immediate forensic investigation to assess full scope of compromise
• Deployed Conditional Access policies and MFA across all Microsoft 365 accounts
• Implemented email security with DMARC enforcement and phishing simulation training
• Assisted with ATO Cyber Security compliance requirements for tax agents

The Outcome

Zero security incidents in the 12 months following remediation. The firm passed their ATO cyber compliance review. Average helpdesk response time dropped from 4 hours to 22 minutes. The principal told us it was the first time he'd felt "in control of his IT."

The Situation

A civil engineering firm with offices in Melbourne, Geelong, and regional Victoria had three different IT setups - each with separate MSPs, different backup solutions, and no unified security policy. Staff couldn't easily share files, and each acquisition had added IT debt.

What We Did

• Audited all three environments and created a unified migration roadmap
• Migrated all staff to a single Microsoft 365 tenant with shared SharePoint environment
• Standardised endpoint management via Microsoft Intune across all devices
• Implemented unified backup, monitoring, and security policies across all sites

The Outcome

IT spend reduced by 40% through eliminating three separate MSP contracts and consolidating licensing. Staff collaboration improved measurably - project file sharing that previously required email attachments now happens in real-time. The firm achieved ISO 27001 readiness as a prerequisite for a major government contract.