Business Internet Melbourne

Business-grade internet is an internet connection designed for commercial use rather than residential. It comes with a service level agreement (SLA) that commits to a fault restoration timeframe, dedicated business support channels, priority fault handling, and in many cases symmetric upload and download speeds. For a Melbourne office where 15 or more staff depend on reliable internet, the difference between consumer NBN and a business-grade service is the difference between an outage resolved the same day versus one that might take days.

Home NBN is designed for households with shared contention ratios, no restoration SLA, and generic consumer support. Business internet includes a committed SLA (typically 4–8 hour fault restoration), dedicated business fault numbers, priority handling, and business-grade speeds with symmetric upload on FTTP services. For Melbourne businesses with staff depending on cloud applications like Microsoft 365, Teams, and VoIP, business internet is the foundation everything else runs on.

If your Melbourne office has fewer than 5 staff and you are not running VoIP phones or video calls, consumer NBN might be acceptable. For any office with 10 or more staff, or where you run VoIP, video conferencing, or cloud applications, business-grade internet is worth the premium. The cost of a half-day outage on a consumer plan — in lost productivity, missed calls, and disrupted client work — typically exceeds a full year's premium on a business service.

A 4G/5G failover device is a secondary cellular internet connection that activates automatically within seconds if your primary internet connection fails. The Sophos XGS firewall handles the switchover transparently — your staff may not even notice the switch. For Melbourne businesses where internet downtime is genuinely disruptive, 4G/5G failover is the most cost-effective redundancy option available. We configure and manage the failover device as part of the same service.

Yes — that is the core of our business internet service. CX IT Services manages your internet connection and your Sophos XGS firewall as a single, bundled service. When your internet connection and firewall are managed by the same team, outages are diagnosed in minutes rather than hours spent arguing between your ISP and your IT provider about whose fault it is. One vendor, one phone call, one accountability.

We procure and manage business-grade NBN (FTTP, FTTC, FTTB, HFC), fibre direct, and fixed wireless connections depending on what is available at your premises. We assess your bandwidth requirements, current infrastructure, and growth plans before recommending a solution.

Sophos is consistently rated among the top next-generation firewall vendors by independent analysts. We chose Sophos because of its superior threat intelligence, unified management across all client sites via Sophos Central, and the quality of its SD-WAN and Zero Trust capabilities. We also provide Sophos MDR (Managed Detection and Response) for eligible clients.

For managed clients, we typically provide the Sophos XGS hardware as part of the managed service - it remains our equipment, we manage it, and we replace it when needed. This eliminates large upfront capital expenditure and ensures you always have current, supported hardware.

Business-grade NBN plans typically cost $100-$250 per month more than equivalent consumer plans, depending on the service tier and SLA. That premium buys you a defined restoration timeframe, dedicated business support, priority fault handling, and symmetric upload and download speeds on FTTP connections. For a Melbourne office where 15+ staff depend on reliable internet, the cost of a single half-day outage on a consumer plan exceeds the annual premium of a business service.

Standard business NBN connections are typically provisioned within 15-20 business days for existing premises. New builds or premises requiring infrastructure work take longer. We manage the entire provisioning process - ordering, coordinating technician access, and configuring the Sophos firewall to work with the new connection. We plan around your business to minimise any disruption during the changeover.

For managed clients, our monitoring detects internet outages within minutes and our team contacts your ISP to lodge a fault immediately - you do not have to sit on hold yourself. We manage the fault through to resolution and keep you updated. For clients with a 4G/5G failover device, the cutover is automatic and transparent. We also provide you with a direct business fault number so you can escalate independently if needed.

Yes. We manage business internet for multi-site Melbourne businesses, ensuring consistent connectivity standards across all locations. For offices that need to share resources securely, we configure site-to-site VPN or SD-WAN across the Sophos firewall estate so that all locations are connected and protected under a unified security policy. Each site is monitored individually and we respond to location-specific outages proactively.

SD-WAN (Software-Defined Wide Area Networking) is a technology that intelligently manages traffic across multiple internet connections or WAN links, routing traffic via the best available path based on application type and link quality. For Melbourne businesses with two or more sites, or businesses running multiple internet connections, SD-WAN provides automatic failover, performance-based routing, and centralised management. If your business relies on cloud applications like Microsoft 365 and your team notices performance variability, SD-WAN can make a measurable difference.

Yes. Sophos XGS managed firewalls satisfy the network security controls required by virtually all Australian cyber insurance policies. We can provide firewall configuration attestation, management evidence, and security policy documentation for your insurer. When combined with our EDR, MFA, and email security services, our clients consistently meet or exceed the security controls required for cyber insurance eligibility and premium reduction.

Yes. We manage ISP transitions for Melbourne businesses regularly. The process involves provisioning the new connection while your existing connection remains active, configuring the Sophos firewall to use the new connection in a test mode, verifying performance and connectivity, then cutting over during a low-impact window - typically early morning or a Friday evening. In most cases, the cutover takes less than 30 minutes and the business experiences no meaningful downtime.