About Our Managed IT Services
CX IT Services Melbourne
Australian Owned. Melbourne Based. Nationally Trusted.
We're not just another IT company. CX stands for Customer Experience - and it's the foundation everything we do is built on. From the first conversation to daily support, we deliver IT the way it should feel.
Trusted by 100+ BusinessesApply for a Right Fit Call
We only take on businesses we know we can help. See if you qualify.
Why "CX"? Because Experience Is Everything
The name CX comes from the web and business term Customer Experience - and we chose it deliberately. In our industry, too many IT providers treat support as a transactional, ticket-in, ticket-out process. We founded CX IT Services to be the opposite of that.
Every touchpoint matters to us. The way our website feels when you first land on it. The way your call is answered. The clarity of our proposals. The smoothness of your onboarding. The speed and warmth of our helpdesk. We obsess over these details because we believe the experience of working with your IT provider should feel like a red carpet experience - not a frustrating one.
Led by Director Peter Nelson, CX IT Services brings together a curated group of specialist companies, vendors, and contractors - each experts in their field. This model means you get best-in-class support across managed IT, cybersecurity, cloud solutions, and business communications, without the overhead of a single monolithic provider.
Based at 607 Bourke Street in the heart of Melbourne CBD, we work exclusively with businesses that have 10 or more staff - the sweet spot where IT complexity demands professional management but does not justify a full in-house IT department.
The Red Carpet Experience
"CX" is not just our name - it is our promise. Every part of working with us is designed to feel effortless, personal, and premium. Here is what that means in practice.
First Impressions Matter
From the moment you land on our website to the first phone call, every interaction is designed to feel personal, professional, and reassuring. No phone trees, no ticket queues - just real people who care.
Onboarding, Not Just Setup
We do not just connect cables and hand you a password. Our onboarding process is structured, personal, and thorough - because starting right means staying right.
Proactive, Not Reactive
A red carpet experience means we solve problems before you even know they exist. Continuous monitoring, regular health checks, and strategic reviews keep your business running without interruption.
Relationships Over Transactions
You will never be a ticket number to us. Your dedicated team knows your business, your people, and your goals. When you call, you speak to someone who already understands your environment.
Transparency at Every Stage
No hidden fees, no jargon, no surprises. From proposals to invoices to incident reports, everything is clear, honest, and designed to build trust.
Continuous Improvement
We regularly ask: how can we make this better? Quarterly business reviews, feedback loops, and new technology recommendations keep your IT evolving alongside your business.
What Sets Us Apart
Most IT companies keep the lights on. We help you build your business.
The CX365 Platform
No other IT company offers this. CX365 is your complete business optimisation engine - we go beyond managing your technology to actively helping your business grow, reduce costs, and close more deals.
While other providers just keep your systems running, we review everything from IT expenses and cyber risks to your sales pipeline and marketing automation. Then we build you a system that actually drives revenue.
IT Expense Review
We audit your devices, software, and subscriptions - then centralise and manage everything to cut waste and reduce costs.
Cyber Risk Assessment
We find the risks and gaps in your business that need protecting - before someone else exploits them.
Sales & Marketing Systems
We review how you get leads, your sales process, client nurturing, and what can be automated - then build you a proper system.
Business Growth
Everything ties together. Better technology, stronger security, smarter marketing - all working to help your business grow.
Cyber Security Obsessed
Security is at the core of everything we do. We implement multi-layered protection and train your team to stay safe.
No Lock-In Contracts
We earn your trust every month. No long-term commitments, no exit fees, no tricks.
Melbourne CBD Based
Our office at 607 Bourke Street means fast on-site response for Melbourne businesses when you need us.
Dedicated IT Team
You get a team who knows your business, not a random tech each time. Consistent, personal IT support.
Microsoft Partner
As a Microsoft Cloud Solution Provider, we bring certified expertise to your Microsoft 365 and Azure environment.
Proactive Approach
We don't wait for things to break. Our proactive monitoring and maintenance prevents issues before they impact you.
The People Behind CX IT
A collective of specialist companies and professionals working together to deliver exceptional IT outcomes.
Peter Nelson
Director - CX IT Services
With 26 years in the IT industry and having supported hundreds of businesses across a wide range of industries, Peter brings unmatched breadth of experience to every client engagement. He leads CX IT Services with deep expertise in IT infrastructure, cybersecurity, and managed services, overseeing all client relationships and ensuring every business receives best-in-class support and protection.
James Gatward
Digital Marketing Expert
With over 15 years of experience in WordPress development, website design, and digital marketing strategy, James drives the online presence and lead generation systems for CX IT and its clients. From SEO and content marketing to marketing automation and CRM integration, he builds the digital systems that help businesses grow.
Helpdesk Team
Trevor
Mifsud
Tania
Fransiska
Jane
Sanchez
Andrew
Vieros
Joshua
Carpio
Alan
Lambert
James
Pagtakhan
Our Model
CX IT Services is powered by a network of specialist companies and contractors, each bringing deep expertise in their domain. This means you get dedicated professionals across every aspect of IT - from helpdesk to cybersecurity to digital strategy. It is the CX experience applied to how we build our team, not just how we serve you.
A Vast Network at Your Disposal
Our connections go far beyond IT. Through years of working with businesses across Melbourne, we have built a trusted network of professionals and suppliers you can tap into whenever you need them.
If you need something, chances are we know a business. It is all about networking and working together.
What Our Clients Say
"Best IT service I've ever worked with so far. Dealt with issues promptly, and always giving out-of-the-box solutions to solve problems and deliver exactly what we need."
Pongsapak Rochjana
Business Owner
professional services, Melbourne
"Excellent service and professional advice. Peter & James are fantastic in what they do and with their operation. All of my companies IT and solutions needs are well looked after including emergency response beyond expectation."
Jacamo C.
Director
Melbourne business owner
"We've been working with James & Peter to manage all our IT needs for years now, and I can't rate them highly enough. They're always very accommodating, highly experienced and knowledgeable with any issue we need assistance with."
Paul Warren
Business Owner
multi-entity group, Melbourne
We don't take on every business. This is how we find out if you're one of them.
Apply for a Right Fit Call
We only take on businesses we know we can help. See if you qualify.
A straight 15-minute conversation — we ask the right questions, you get honest answers. If we're a good fit, we'll show you exactly what that looks like. And if the call isn't worth your time, we'll load $100 in CX Dollars onto your account — redeemable against any CX IT service. Not hardware. Not licensing. Our service, our team, our time. Because if we can't show you value in 15 minutes, we haven't earned your business yet. Only 6 Right Fit Calls available per month.
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