See If Your Business
Qualifies
We don't take on every business. Our qualification process ensures we only work with companies where we can provide a true red carpet experience. Complete the form to see if we're the right match.
We're selective. Here's why that benefits you.
Most IT providers take on anyone with a credit card. We don't. Our qualification process exists to protect both sides - we only engage with businesses where we're confident we can deliver meaningful, measurable improvement.
When we take on a client, we commit fully - dedicated onboarding, a complete environment audit, a transition plan, and ongoing proactive management. That takes real resources. Doing it for businesses that aren't the right fit creates friction and dilutes the quality we deliver to everyone.
Being selective means every client gets our full attention - not divided focus across a client base we've outgrown.
We work best with businesses that have:
No sales pressure. No follow-up spam. If it's not a fit we'll tell you honestly - and may point you somewhere that is.
What you actually get as a CX IT client
Not a features list - a plain description of what your business gets from day one, every month, and every quarter.
- Complete IT environment audit and documentation
- Full asset register - every device, license, and account
- Security baseline - MFA, patching, EDR, backup verification
- Managed transition from your current provider
- Monitoring agents deployed across all endpoints
- Team onboarding and helpdesk introduction
- 24/7 monitoring and automated alerting
- Proactive patch management (OS, software, firmware)
- Helpdesk support - real engineers, fast response
- Backup testing and verification
- Security event monitoring and incident response
- Vendor management on your behalf
- Strategy review with a director - not a junior tech
- Technology roadmap planning and budget forecasting
- Security posture review and gap analysis
- Licensing review - remove waste, plan renewals
- Upcoming hardware refresh planning
- Written summary report of environment health
What businesses say after they made the move
These are the common things we hear from new clients once they're onboarded.
Within the first week they found three critical issues our previous provider had missed for years - including a backup that hadn't been running for months. That alone justified the switch.
I expected the transition to take months and cause chaos. It was done in under three weeks and our team barely noticed. The new helpdesk response time is night and day compared to what we had.
The quarterly strategy reviews are something we've never had from an IT provider before. For the first time I actually know what our IT spend is achieving and what's coming in the next 12 months.
We were worried about the cost - but when we added up what we were spending across separate IT, web, and security vendors, CX365 actually costs us less and covers more.
From Qualification to Fully Managed
We list our pricing clearly via our calculator because we have battle-tested what works. Our set prices include the bare minimum security needed to protect your business. We don't compete on price, as no two IT providers' proposals are equal. Here is exactly what happens after you apply.
Complete the brief form on this page so we can understand your business size, budget, and immediate needs to ensure we are a potential match.
- Identify your team size and budget
- Outline your biggest IT frustrations
- Ensure we can genuinely add value
A relaxed conversation with a director - not a salesperson. We dive deeper into your pain points, business requirements, and goals. This isn't an audit or assessment - this is a high-level view to determine the best items for the proposal and next steps.
- Discuss your specific goals and challenges
- Explain how our platform works
- Agree on whether there is a mutual fit
If we agree there is a fit, we develop a tailored IT roadmap and proposal. We walk you through everything - what is working, what is at risk, and what we would change. Pricing is transparent, per-user, per-month.
- Detailed findings and risk ratings
- Prioritised recommendations
- Transparent per-user monthly pricing - no surprises
This is where the deep technical work happens. We conduct a full IT assessment, manage the transition from your current provider, introduce your team to our helpdesk, and start monitoring your environment from day one.
- Comprehensive technical IT assessment
- Coordinated handover from your existing provider
- Deployment of security tools and monitoring agents
- Team onboarding and helpdesk introduction
- Documentation of your entire environment
Questions Prospects Always Ask
Straight answers to the questions you are probably thinking right now.
Most Melbourne businesses with 10 to 50 staff invest between $80 and $150 per user per month for a fully managed service - covering helpdesk, cybersecurity, cloud management, monitoring, and strategy. Pricing is fixed, transparent, and per-user. Use our IT calculator on this site for an indicative figure, or book a Clarity Call and we will walk you through exact numbers for your environment.
A quote without understanding your environment is just a number. The Clarity Call takes 15-30 minutes and lets us understand your infrastructure, your team, your current pain points, and your goals. This means the proposal we deliver is tailored to your actual needs - not a generic price list. It also means we can tell you honestly if we are not the right fit, which saves everyone time.
None whatsoever. Applying takes 2 minutes and costs nothing. The Clarity Call is also free and carries zero obligation. We only proceed to a formal proposal if both parties agree there is a mutual fit. You will never be pressured or followed up aggressively.
That is entirely your business. We treat every enquiry with complete confidentiality. We do not contact your existing provider, and we will not reference your enquiry publicly in any way. Many businesses explore alternatives without informing their current provider - this is a normal and reasonable part of due diligence.
Most transitions complete within 30 days of signing. We manage the entire process - documentation, credential handover, monitoring migration, security tool deployment, and team onboarding. We have a structured transition checklist specifically designed to avoid the gaps and disruptions that commonly occur during IT provider changes. Zero planned downtime.
No lock-in contracts, ever. Our managed IT agreements run month-to-month after an initial onboarding period. We earn your business by delivering consistent results. If you are not happy, you are free to leave. We believe this keeps us accountable and focused on outcomes, not contract compliance.
We work best with businesses that have 10 or more staff, or a minimum IT investment of $2,000 per month. Our typical clients are law firms, accounting practices, medical clinics, engineering consultancies, and professional services businesses in Melbourne where technology downtime has a direct impact on revenue.
Yes. Cybersecurity is not an add-on - it is built into our managed IT platform from day one. This includes endpoint detection and response (EDR), email security, multi-factor authentication, security patching, and alignment with the ASD Essential Eight framework. We also provide standalone cybersecurity services for businesses that need to uplift their posture without changing their IT provider.
Yes. Cyber insurance providers are increasingly requiring evidence of specific controls - MFA, EDR, patch management, backup testing, and security awareness training. We help clients map their current posture against insurer requirements, close the gaps, and provide the documentation needed to satisfy underwriters. This is a common first engagement for new clients.
Ready to See If You Qualify?
We review every application within 24 hours. If there is a fit, we will reach out to schedule your Clarity Call.