Written by Peter Nelson Founder & Managing Director

26 years IT experience. ASD Cyber Security Partner. Essential Eight and SMB1001 specialist. Deep expertise in accounting and legal practice management software.

Last updated: Reviewed by: CX IT Services Technical Team
Collins Street & Melbourne CBD — Law Firm IT

IT Support for Law Firms on Collins Street, Melbourne

CX IT Services is based at 607 Bourke Street — a short walk from Collins Street's legal precinct. We provide managed IT and cybersecurity for CBD law firms: LEAP, Smokeball, and Actionstep support, BEC protection for conveyancing settlements, LIV compliance documentation, and an under-15-minute helpdesk response.

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~20 min
On-site to Collins Street from our Bourke Street office
<15 min
Remote helpdesk response for managed clients
LEAP
Smokeball & Actionstep — all platforms supported
LIV
Compliance documentation included as standard

Collins Street, Melbourne 3000

IT Support Built for Collins Street Law Firms

Collins Street is home to some of Melbourne's most established legal practices — boutique firms, barristers' chambers, and mid-size practices handling commercial, conveyancing, and family law matters. The IT requirements of these practices are distinct from general SMB support.

Collins Street law firms need an IT provider who knows LEAP's PEXA integration architecture, understands why Smokeball Outlook sync breaks when Microsoft 365 Conditional Access policies change, and can answer a 3pm call from a conveyancer when PEXA won't connect on settlement day. They need BEC protection that actually stops domain spoofing — not just monitors it. And they need LIV compliance documentation that can be handed to an auditor without a week of preparation.

Our team is based at 607 Bourke Street — a seven-minute walk from the Collins Street legal precinct. When something requires on-site attendance, we are typically there within 20 minutes. When something can be resolved remotely (which is most things), our average response time is under 15 minutes.

We work with Melbourne CBD law firms ranging from two-person boutiques to 30-staff practices. Our managed IT model gives Collins Street firms access to a full team — helpdesk engineers, a Microsoft 365 specialist, a security engineer, and a vCIO — for a single fixed monthly fee per user.

Services

IT Services for Collins Street Law Firms

Every service in our law firm IT stack is available to Collins Street practices, delivered from our Melbourne CBD office.

Managed IT Support
Fixed-fee fully managed IT — helpdesk, monitoring, patching, and strategic review. Under-15-minute response.
LEAP & Practice Management
LEAP, Smokeball, and Actionstep support including PEXA/InfoTrack integration and Microsoft 365 connectivity.
BEC Protection
DMARC at reject, anti-impersonation rules, MFA enforcement, and simulated phishing training for conveyancing staff.
LIV Compliance Documentation
IT controls documentation pack for LIV trust account auditors, PI insurers, and cyber insurance applications.
Trust Account IT Security
Access controls, audit logging, network segmentation, and encrypted backup for trust account infrastructure.
Microsoft 365 Management
Exchange, Teams, SharePoint, Intune, and Entra ID management — configured for legal practice workflows.

Credentials & Certifications

Why Collins Street Law Firms Choose Us

ASD Cyber Security Partner
Certified by the Australian Signals Directorate
Essential Eight Aligned
ACSC Essential Eight ML1 and ML2 implementation
SMB1001 Framework
Council of Small Business Organisations Australia cyber standard

Related Resources

Common Questions

Collins Street Law Firm IT Support FAQ

Do you provide IT support for law firms on Collins Street Melbourne?
Yes. CX IT Services is headquartered at 607 Bourke Street, Melbourne CBD — walking distance from Collins Street. We provide managed IT support specifically for law firms including LEAP, Smokeball, and Actionstep support, Microsoft 365 management, BEC protection, and LIV compliance documentation. On-site response to Collins Street offices is typically within 20 minutes during business hours.
How quickly can you respond to an IT emergency for a Collins Street law firm?
For Collins Street law firms on our managed IT service, critical incidents receive remote response within 15 minutes during business hours. Our office at 607 Bourke Street is a short walk from Collins Street — for issues requiring on-site attendance, we can typically be there within 20 minutes.
What cybersecurity do Collins Street law firms need?
Collins Street law firms face BEC attacks targeting conveyancing settlements, domain spoofing, and ransomware. The core controls are: DMARC enforcement at reject policy, MFA enforced on all Microsoft 365 accounts, EDR on every endpoint, and staff phishing simulation training. We also provide LIV compliance documentation covering all implemented controls.
Can you manage LEAP for a Collins Street law firm?
Yes. We support LEAP practice management including installation, PEXA and InfoTrack integration, Microsoft 365 connectivity, backup and recovery, and helpdesk for LEAP-related staff issues. We treat LEAP outages during settlements as critical priority — under-15-minute response escalated to a senior engineer who knows the platform.
Can you take over IT support from our current provider?
Yes. We manage the full transition: documentation audit, credential handover, security baseline, and staff onboarding. Most Collins Street law firm transitions complete within 4–6 weeks with no disruption to daily operations. Our structured transition process is specifically designed for law firms.

Nearby Areas

Other Melbourne CBD Service Areas

We service law firms and professional services businesses throughout Melbourne CBD and the inner city.

IT Support Melbourne CBD 3000 IT Support East Melbourne 3002 IT Support Southbank 3006 IT Support Docklands 3008 View all service areas
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What Does Quality Managed IT Actually Cost?

We don't hide our pricing. Select your plan, adjust for your team size, and see exactly what quality managed IT costs. These are estimates - your final proposal follows a Technology Roadmap session tailored to your environment.

Are there cheaper IT companies? Absolutely. Do they compare to what we deliver? Probably not. We don't compete on price - we compete on the quality of service your business actually needs. These estimates are indicative - your final proposal follows a Technology Roadmap session tailored to your environment.

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Written by Peter Nelson Founder & Managing Director

26 years IT experience. ASD Cyber Security Partner. Essential Eight and SMB1001 specialist. Deep expertise in accounting and legal practice management software.

Last updated:
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