Legal Software Support - Melbourne

LEAP Practice Management IT Support - Melbourne

LEAP is the backbone of your firm's operations. When it breaks - or when the chain between LEAP and PEXA fails at 3pm on a settlement day - you need a support team that knows what they're looking at. We support LEAP, its integrations, and the infrastructure it runs on. One call, one team, one resolution.

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<15 min
Critical response - LEAP outages during settlements
LEAP
Cloud & on-premises - both supported
6+
LEAP integrations managed - PEXA, InfoTrack & more
LIV
Compliance documentation included

What We Handle

LEAP Support Capabilities

From installation and configuration to integration troubleshooting and settlement-day emergencies - we cover the full scope of LEAP IT support for Melbourne law firms.

LEAP Installation & Configuration
Clean deployment on Windows workstations and servers with all dependencies correctly configured. Printer, document assembly, and Microsoft 365 integration verified before handover.
Integration Stack Management
We own the full chain between LEAP and connected platforms - PEXA, InfoTrack, Microsoft 365, Xero. One call fixes the problem regardless of which system owns the fault.
LEAP Database Performance
SQL database maintenance, index optimisation, and performance monitoring for on-premises LEAP. Slow matter searches and document loading are diagnosed and resolved.
Backup & Recovery
LEAP data backed up with tested restore procedures. On-premises SQL and document stores included. Recovery time objectives documented and tested quarterly.
LEAP Cloud Migration
We prepare your environment for migration from on-premises LEAP to LEAP Online - workstation requirements, browser configuration, print workflows, and post-migration integration testing.
Helpdesk for LEAP Issues
Staff can call or ticket any LEAP-related issue - from "my matter search is slow" to "PEXA won't connect at settlement". We know LEAP well enough to triage accurately on the first call.

Integration Support

LEAP Integrations We Manage

LEAP doesn't operate in isolation. When PEXA connectivity fails or DocuSign stops working inside LEAP, we diagnose the full chain and own the fix - not just the workstation.

PEXA
Property Exchange Australia - electronic property settlement. Integration management and settlement workflow troubleshooting.
InfoTrack
Searches, PPSR, court documents. Integration and authentication troubleshooting.
Microsoft 365
Outlook, Word, Teams integration with LEAP. Document assembly, calendar sync, and email management.
Xero
Trust accounting and billing integration. Reconciliation workflow and authentication support.
DocuSign
Electronic signing integration for LEAP documents. Authentication, template, and workflow configuration.
ShareFile / NetDocuments
Document management system integration. Storage, sync, and permission configuration.

Law Firm IT Cluster

More Law Firm IT Support Pages

LEAP support is one part of a complete law firm IT service. This specialist software support is included in our managed IT support for Melbourne law firms. Explore the full range of our legal IT expertise.

IT Support for Law Firms (Hub) Actionstep & Smokeball IT Support Cybersecurity for Law Firms Law Firms Industry Page

Common Questions

LEAP IT Support FAQ

What LEAP IT support do you provide for Melbourne law firms?
We provide end-to-end IT support for LEAP practice management: LEAP installation and configuration, database performance, integration management with PEXA, InfoTrack, Microsoft 365, Xero, and DocuSign, backup and recovery, and helpdesk support for LEAP-related issues. We take ownership of the full integration stack.
Can you fix LEAP integration issues with PEXA and InfoTrack?
Yes. We troubleshoot the full integration stack: workstation configuration, LEAP database settings, network and proxy configuration, and integration connectors. We escalate directly to LEAP or PEXA support on your behalf when required and follow through to resolution.
Do you support LEAP Cloud or LEAP on-premises?
Both. For LEAP Cloud we manage the workstation environment, browser configuration, and Microsoft 365 integration. For on-premises we also manage the LEAP server, SQL database, backup, and Windows Server maintenance. We also manage migrations from on-premises to LEAP Cloud.
What happens if LEAP goes down during a settlement?
LEAP outages during settlements are critical priority - one hour response target, most within 15 minutes, escalated immediately to a senior technician who knows LEAP. We maintain documentation of your environment so we can act without background briefings. If the issue is LEAP's own infrastructure, we contact their support directly and follow through to resolution.
How do you secure LEAP data for trust account compliance?
Access controls, audit log retention, encrypted backup with tested restores, and network segmentation for trust account workstations. We provide an LIV-ready compliance documentation pack covering all implemented controls.
Pricing

Quality managed IT, priced for your firm

Every firm is different, so the fairest number comes from a short conversation, not a slider. Here is where support starts, and what shapes the final figure.

Managed IT & Cyber support
From $125 per user / month
ex GST

Your plan is scoped to your team size, sites, servers and the security level you need. We will give you an exact figure once we understand your setup.

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CX365 Ignite
Essential 8, Level 1

Core IT management with baseline protection done properly, for firms that want to be sensibly secure.

Most chosen
CX365 Secure
Essential 8, Level 2

A stronger posture with the evidence to prove it, for firms answering to clients, insurers or auditors.

CX365 Fortress
Essential 8, Level 3

Hardened controls and close monitoring, for firms held to the highest bar by clients or regulators.

A dedicated Account Manager is included with every plan, running regular business reviews and check-ins to keep your technology aligned with where the firm is heading.

Your rate may look different, ask us for a tailored quote
Non-profit Not-for-profit organisations are eligible for discounted pricing.
Co-managed IT Firms with in-house IT who want us to supplement, not replace, their team are priced differently.
Larger teams Organisations of 100+ people receive dedicated resources and a bespoke engagement structure.
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