Legal Software Support - Melbourne

Actionstep & Smokeball IT Support for Melbourne Law Firms

Actionstep and Smokeball are sophisticated platforms with deep Microsoft 365 dependencies. When Outlook sync breaks, when Smokeball loses PEXA connectivity, or when Actionstep SSO stops working after a Microsoft update - you need a team that understands the full integration stack, not just the device.

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Both
Actionstep and Smokeball - both platforms supported
<15 min
Critical response - software outages during live matters
M365
Full Microsoft 365 integration management
PEXA
Integration chain troubleshooting - not just the workstation

Platform Overview

Actionstep vs Smokeball - Different IT Support Requirements

Both platforms are deeply integrated with Microsoft 365, but their architecture is different - which means the IT support approach is different. We handle both.

Actionstep
Cloud-Native
Best for Mid-size firms, customisable workflows
IT focus Browser environment, SSO, Microsoft 365 integration, network performance
Microsoft 365 / OutlookShareFile / NetDocumentsXeroPEXAInfoTrackDocuSign
Cloud-based - no local server required. IT focus is on browser config, identity/SSO, and integration reliability.
Smokeball
Windows Application
Best for Residential conveyancing, document automation
IT focus Outlook sync, Windows installation, document assembly, PEXA/InfoTrack
Microsoft 365 / OutlookPEXAInfoTrackXeroDocuSignLawConnect
Windows-installed with deep Outlook integration. IT focus is on installation, Outlook sync, and integration chain.

Support Capabilities

What We Handle

IT support for Actionstep and Smokeball that goes beyond "have you tried restarting your computer". We know these platforms and their Microsoft 365 dependencies.

Actionstep Browser & SSO Configuration
Browser compatibility, Entra ID SSO setup, MFA integration that doesn't break Actionstep, and Conditional Access policy tuning for cloud app performance.
Smokeball Installation & Windows Setup
Clean Smokeball installation with all Windows dependencies, .NET framework requirements, and workstation configuration for reliable performance.
Outlook & Microsoft 365 Integration
The source of most Smokeball and Actionstep issues is the Microsoft 365 layer. We diagnose and fix Outlook sync, calendar integration, and shared mailbox configuration.
PEXA & InfoTrack Connectivity
Integration troubleshooting between Actionstep/Smokeball and PEXA or InfoTrack - network, proxy, authentication, and API configuration.
Document Assembly & Word Integration
Smokeball document assembly relies on Microsoft Word. We resolve template corruption, Word version conflicts, and print driver issues affecting document output.
Helpdesk for Software Issues
Staff can call or ticket any Actionstep or Smokeball issue. We triage accurately on the first call because we know these platforms - not just generic Windows troubleshooting.

Law Firm IT Cluster

More Law Firm IT Support Pages

Actionstep and Smokeball support is part of a complete law firm IT service. This specialist software support is delivered as part of our broader managed IT services for Melbourne law firms. Explore related expertise.

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Common Questions

Actionstep & Smokeball IT Support FAQ

Do you provide IT support for Actionstep in Melbourne?
Yes. We support Actionstep in Melbourne law firms - browser and workstation configuration, Microsoft 365 and Outlook integration, document management, Xero connectivity, and helpdesk for staff issues. Actionstep is cloud-native so IT support focuses on browser config, SSO, Microsoft 365 connectivity, and underlying network and device performance.
Do you provide IT support for Smokeball in Melbourne?
Yes. Smokeball requires careful Windows IT configuration. We support installation, Outlook integration and sync, document assembly, PEXA and InfoTrack connectivity, and backup. Smokeball's deep Outlook integration means Outlook issues often manifest as Smokeball issues - we diagnose across the full stack.
What is the difference between supporting Actionstep vs Smokeball?
Actionstep is cloud-native - IT support focuses on browser environment, SSO, Microsoft 365 integration, and network performance. Smokeball is a Windows application - IT support covers installation, Windows dependencies, Outlook sync, local document storage, and PEXA/InfoTrack integration. Both require strong Microsoft 365 support.
Can you fix Smokeball and Outlook sync issues?
Yes. The root cause is typically Outlook profile corruption, Microsoft 365 permission changes, Smokeball version incompatibility, or Windows credential manager conflicts. We diagnose the specific cause - we don't just recommend reinstalling Outlook.
What Microsoft 365 configuration do these platforms require?
Actionstep needs OAuth app permissions, SharePoint configuration, and Entra ID SSO. Smokeball needs Outlook profile configuration, Exchange permission settings, and Autodiscover. Both are affected by MFA and Conditional Access changes - we test security policy changes against existing integrations before deploying.
Pricing

Quality managed IT, priced for your firm

Every firm is different, so the fairest number comes from a short conversation, not a slider. Here is where support starts, and what shapes the final figure.

Managed IT & Cyber support
From $125 per user / month
ex GST

Your plan is scoped to your team size, sites, servers and the security level you need. We will give you an exact figure once we understand your setup.

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CX365 Ignite
Essential 8, Level 1

Core IT management with baseline protection done properly, for firms that want to be sensibly secure.

Most chosen
CX365 Secure
Essential 8, Level 2

A stronger posture with the evidence to prove it, for firms answering to clients, insurers or auditors.

CX365 Fortress
Essential 8, Level 3

Hardened controls and close monitoring, for firms held to the highest bar by clients or regulators.

A dedicated Account Manager is included with every plan, running regular business reviews and check-ins to keep your technology aligned with where the firm is heading.

Your rate may look different, ask us for a tailored quote
Non-profit Not-for-profit organisations are eligible for discounted pricing.
Co-managed IT Firms with in-house IT who want us to supplement, not replace, their team are priced differently.
Larger teams Organisations of 100+ people receive dedicated resources and a bespoke engagement structure.
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