Telstra Mobile SIM Plans for Business - Managed by CX IT Services

We manage the SIM plans and mobile service - not the handsets. We are not in the business of selling phones. If your team needs new devices, we are happy to provide recommendations on suitable business handsets, but the purchase is made directly by you. Our value is in managing the mobile service: provisioning SIMs, handling number ports, managing plan changes, and being the single point of contact for anything related to your company mobile fleet.

Yes - number porting transfers your team's existing mobile numbers from your current carrier to the Telstra network managed by CX IT Services. The porting process is straightforward for mobile numbers and typically completes within 1-3 business days. During the port, the number remains active on the current carrier until porting is confirmed complete - there is no window where the number is unreachable. We manage the porting process end-to-end: submitting the port request, tracking progress, and confirming successful completion before we consider the job done.

We offer data and voice plans across a range of data inclusions - from smaller plans suitable for staff who primarily use mobile data for email and business apps, to large data plans for staff who use their phone as a hotspot or stream frequently for work. All plans include unlimited national calls, SMS, and MMS. We recommend the right plan tier for each user based on their usage pattern. If a user consistently exceeds their plan, we recommend an upgrade; if they rarely use their data allocation, we recommend a smaller plan to keep costs sensible.

Yes. Mobile plans are billed as part of your consolidated CX IT Services invoice - alongside your other managed services. You receive a single monthly invoice covering all your technology services rather than a separate mobile bill from a carrier. For businesses with multiple SIMs, the invoice itemises each service so you can see the cost per device if required.

Because plans are month-to-month, cancellation is straightforward - no early termination fee and no lock-in period to work out. When a staff member leaves, let us know and we will cancel the SIM as part of your standard IT offboarding process. If you want the number retained for business use (for example, a sales number that gets transferred to the next person in the role), we handle the internal number reassignment.

We can manage Telstra mobile plans for your team regardless of where they are located - Melbourne, interstate, or a mix of both. The Telstra network covers all Australian states and territories. For businesses with staff spread across multiple cities, having CX IT Services manage all mobile plans centrally is particularly useful - there is no need to coordinate with multiple state-based carriers or account managers.

Mobile support is handled through our standard managed service support process - your team contacts CX IT Services the same way they would for any IT issue. For network coverage or service issues, we liaise with the carrier on your behalf. For account changes (plan upgrades, SIM replacement, number porting), we action them directly. You do not need to call a carrier's general support line and navigate their process - we handle it.

Yes, for supported devices. Modern iPhones (iPhone XS and later), many recent Android devices, and most newer business laptops with 5G support eSIM. eSIM provisioning is handled remotely - we send the eSIM QR code or push the profile directly to the device without requiring a physical SIM card to be delivered. For devices that do not support eSIM, we send a physical SIM to your nominated address. If you are unsure whether your devices support eSIM, let us know the device models and we will confirm.