Most Melbourne SMBs are managing five or six separate IT relationships. CX365 is our answer to that problem - one platform, one partner, one bill, zero gaps.
Talk to any small or mid-sized Melbourne business about their IT setup and you’ll hear a familiar story. There’s the IT support company they call when something breaks. A separate internet provider. A phone system from a third vendor. Microsoft 365 licences managed through a reseller. Cyber security sorted (or more likely, not sorted) through whoever pitched them last. And somewhere in the mix, a backup solution that may or may not have been tested recently.
Each of these vendors works in isolation. When something goes wrong - and something always does - nobody owns the whole picture. The IT support company blames the internet provider. The internet provider says it’s a DNS issue that’s someone else’s problem. Meanwhile, your business is offline and nobody is accountable.
CX365 was built to solve this problem. Here’s how it works.
One Platform, All Your Technology
CX365 is CX IT Services’ managed technology platform, designed specifically for Melbourne SMBs. Rather than selling individual services, CX365 bundles the core technology every business needs into a single, integrated offering:
- Managed IT support: Unlimited helpdesk support, proactive device monitoring, patch management, and on-site support across Melbourne
- Cyber security: Endpoint protection, email security, security awareness training, and threat monitoring
- Cloud services: Microsoft 365 or Google Workspace management, cloud backup, and infrastructure management
- Business phone: A modern cloud phone system (VoIP or Microsoft Teams Calling) with Melbourne local numbers, mobile apps, and call management features
- Business internet: NBN Business or dedicated fibre, managed and monitored by our team
When everything is under one platform, managed by one team, the “not my problem” dynamic disappears entirely.
Why Integration Matters
Consider a common scenario: a staff member reports their email is running slowly. Is it the device? The internet connection? The Microsoft 365 tenant? A security issue blocking certain traffic?
In a fragmented model, answering this question means calling multiple vendors, each of whom sees only their slice of the environment. In the CX365 model, our team has visibility across the device, the network, the internet connection, and the Microsoft 365 configuration. We can diagnose the actual problem - not just the part we’re responsible for - and fix it without coordinating between three companies.
This matters beyond just helpdesk efficiency. It matters for security. Cyber attacks don’t respect vendor boundaries. A threat that enters through a phishing email, spreads across devices on the network, and attempts to exfiltrate data via the internet connection is only visible in its full context to someone who can see all three layers simultaneously. That’s what CX365 enables.
The Components in Detail
Managed IT Support
Our support model is genuinely unlimited - not “unlimited with fair use clauses” or limited to a certain number of monthly hours. Every user in your organisation can call or log a ticket whenever they need help, and our Melbourne-based team responds. Remote issues are resolved remotely; on-site issues get a technician dispatched.
Beyond reactive support, CX365 includes proactive monitoring of every device. We’re alerted when a hard drive is showing signs of failure before it fails, when a device hasn’t received a security patch, or when a server’s performance is degrading. The goal is to prevent problems, not just respond to them.
Cyber Security
CX365’s security layer is built around the Australian Cyber Security Centre’s Essential Eight framework - the eight baseline strategies that the ASD recommends for all Australian businesses. This includes:
- Application control
- Patching of applications and operating systems
- Multi-factor authentication
- Restricting administrative privileges
- Automated daily backups
We manage these controls on your behalf. We also provide security awareness training for your staff (the human layer is still the most commonly exploited), email security filtering to block phishing and malicious attachments, and dark web monitoring to alert you if your credentials appear in a breach.
Cloud Services
Most of our clients run Microsoft 365. CX365 includes fully managed Microsoft 365 - licensing, provisioning, configuration, and ongoing support for Teams, Outlook, SharePoint, and the rest of the suite. We also manage your cloud backup, ensuring that your Microsoft 365 data (which Microsoft does not back up for you - a fact that surprises many business owners) is protected and restorable.
For clients on Google Workspace, the same management and backup model applies.
Business Phone
Phone systems have changed dramatically. CX365 includes a cloud phone system that replaces your old PBX or analogue phone lines. Staff can make and receive calls from their desk phone, laptop, or mobile - the number is the same regardless of device. Features like call queuing, auto-attendant, voicemail to email, and call recording are included.
If you’re already using Microsoft Teams, we can integrate Teams Calling so your phone system is part of your existing Teams environment - no additional app, no additional learning curve.
Business Internet
CX365 includes business-grade internet - either NBN Business or dedicated fibre depending on your location and requirements. Our team manages the connection, monitors it proactively, and troubleshoots issues without you having to call a separate provider. If something is wrong with your connection, we already know about it before you call.
What CX365 Costs
CX365 is priced per user per month, which means your IT costs scale predictably with your headcount. There are no surprise invoices for “emergency support hours” or separate bills for software licences, security tools, and phone calls. One line item on your accounts.
For most Melbourne SMBs, the all-in CX365 cost compares favourably with what they’re already spending across multiple vendors - once you account for the hidden cost of staff time lost to IT problems, the gaps in security coverage, and the overhead of managing multiple vendor relationships.
Who CX365 Is For
CX365 is designed for Melbourne businesses with 5 to 200 staff who want enterprise-quality IT without an internal IT team. It’s particularly well-suited to businesses in professional services, financial services, legal, and healthcare - industries where data security and uptime are non-negotiable.
If your business has outgrown “reactive IT support” and you want a technology partner who takes ownership of the whole picture, CX365 is worth a conversation.
