You're In.
Here's what happens next.
Your application has been received. This page is your reference for everything that happens between now and go-live — and a place to learn everything about how we work, what we use, and why our clients stay.
Your Journey
From Application to Full Coverage
Five steps. Most clients are fully onboarded in under 30 days. Here's exactly what each step looks like and what you can expect from us at every stage.
You've completed the Right Fit Survey. Our team has been notified and is reviewing your submission.
CompletedA 20-minute no-obligation call with Peter or a senior engineer. We ask the right questions, you get direct answers. No pitch, no pressure — just clarity on whether we're the right match.
Within 1 business dayIf we're a mutual fit, we conduct a complimentary IT environment audit. We document what you have, identify risks, and build a clear baseline before any proposal goes out.
After Clarity CallYou receive a fixed-fee proposal with zero ambiguity. Per-user monthly pricing, scope clearly defined, no hidden extras. You'll also receive our environment audit findings — yours to keep regardless.
2–3 business days after auditMost clients are fully onboarded within 30 days. Zero downtime transitions. Every user, device, and system documented. Your team is productive from day one — not two weeks from now.
30 days from sign-offOur Technology Stack
What You'll Get When You're Onboarded
We don't use cheap tools to protect your business. Every client receives the same enterprise-grade stack used by ASX-listed companies — deployed, configured, and actively monitored by our Melbourne team.
Ranked #1 in MITRE ATT&CK evaluations. AI-powered endpoint detection and response (EDR) that stops ransomware before encryption completes — on every device we manage.
Next-generation firewall with deep packet inspection, intrusion prevention, SSL/TLS inspection, and threat intelligence. Managed, monitored, and updated by our team.
Advanced email threat protection with anti-phishing, anti-spoofing, and business email compromise (BEC) detection. DMARC enforcement at reject policy stops domain impersonation.
Multi-factor authentication enforced across every account via Conditional Access policies. No exemptions. Blocks 99.9% of automated credential attacks according to Microsoft's own data.
Immutable, geo-redundant backup with regular tested restores. Microsoft 365 data backed up separately — OneDrive, Exchange, SharePoint. Recovery tested monthly, not assumed.
We manage your internet connection — NBN Business, fixed wireless, or enterprise fibre — with 4G/5G failover to protect uptime. One vendor, one invoice, one number to call.
Hosted or on-premise 3CX deployment managed by the same team as your IT. Softphones, mobile apps, auto-attendant, and call recording. 250,000+ businesses worldwide run 3CX.
Full Microsoft 365 management — licencing, Teams governance, SharePoint structure, Copilot deployment readiness, and Intune device management. One team across every layer.
About CX IT Services
The team you'll be working with
CX IT Services is a Melbourne-based managed IT provider headquartered at 607 Bourke Street, Melbourne CBD. Founded and led by Peter Nelson, our team has been delivering managed IT, cybersecurity, and cloud services to Melbourne businesses for over a decade.
We work with professional services firms — law firms, accounting practices, medical clinics, engineering consultancies, and construction businesses — that depend on technology to operate but cannot justify a full internal IT team. Our model gives you the equivalent of a four-person IT department: helpdesk engineer, security specialist, cloud architect, and a vCIO — all under one fixed monthly fee.
Everything we do is designed around one principle: certainty. Predictable costs, a stable environment, and a team that treats your IT with the same urgency you bring to running your business. We're not a vendor. We're your IT department.
Common Questions
Questions Prospects Ask Before Signing
We'd rather you have all the information now than discover a surprise after the proposal. These are the questions we get most often.
How long does the transition from our current IT provider take?
Do we need to sign a lock-in contract?
What is your pricing model?
How quickly does your helpdesk respond?
Do you work with businesses outside Melbourne?
What happens if something goes wrong during the transition?
Will we have a dedicated account manager?
What industry do you specialise in?
Can you replace our current phone system as well?
How do you handle cybersecurity incidents?
While You Wait
Get to Know How We Think
Our best thinking is free. The clients who engage most with our content tend to make faster decisions — because they understand exactly what they're getting before the proposal arrives.
Ready to skip ahead?
Call us directly.
If you've read enough and want to speak to a senior engineer now, call us directly. No receptionist, no hold music. Real engineers pick up the phone.