A business owner came to us recently for a quote on managed IT. As part of our onboarding process, we ran an audit on their Microsoft 365 tenant.
What we found told a very different story.
One person connected an AI email writing tool — to write emails faster.
Another found a "free" AI meeting summariser and connected it to their calendar and Teams.
A third connected a document AI assistant directly to SharePoint.
None of them asked permission. None of them understood what they were agreeing to.