Managed IT Services Melbourne

Our managed IT fee covers unlimited helpdesk support during business hours, 24/7 network and endpoint monitoring, proactive maintenance and patching, cybersecurity tools (EDR, email filtering, MFA), Microsoft 365 management, quarterly strategy reviews, and vendor management. We document exactly what is included in your agreement so there are no surprises.

Most clients are fully onboarded within 30 days. We start with a detailed discovery of your environment, then migrate monitoring, deploy security tools, document everything, and onboard your team. You will notice the difference from week one.

We handle the entire transition. We coordinate with your current provider to ensure continuity, migrate all monitoring and management, and ensure nothing falls through the cracks. Most clients experience zero downtime during the transition.

Critical incidents affecting your entire business are escalated immediately through our after-hours escalation process. Our monitoring catches most critical issues before they escalate, but when they do, you have a direct emergency contact number.

Pricing is based on the number of users and devices in your environment, and the scope of services included. Most Melbourne businesses with 10-50 staff pay a fixed monthly fee in the range of $80-$150 per user, covering helpdesk, monitoring, patching, cybersecurity tools, and Microsoft 365 management. We provide a detailed, transparent quote after a free discovery call - no vague estimates.

We offer month-to-month agreements and 12-month agreements with a small discount. We do not believe in holding clients through long contracts - if we are doing our job well, you will not want to leave. We are transparent about this from day one and structure our agreements accordingly.

Yes. We manage mixed Windows and Mac environments for many Melbourne clients. Both platforms are enrolled in Microsoft Intune or Jamf for device management, our security stack supports both operating systems, and our helpdesk engineers are trained on both. There is no surcharge for Mac support.

Every managed IT client receives endpoint detection and response (EDR), email security and anti-phishing filtering, multi-factor authentication enforcement, managed firewall (Sophos XGS), and regular security patching as standard. These are not add-ons - they are baseline inclusions because we cannot responsibly manage your IT without a secure foundation.

In most cases, yes. We work with your existing line-of-business applications, accounting software, and industry-specific platforms. During onboarding, we document everything in your environment, assess compatibility with our security and management tools, and flag any systems that may need updating or replacement. We do not rip and replace unless there is a clear business reason.

Onboarding and offboarding are included in our managed IT service. When a new staff member joins, we provision their device, create their accounts across all systems, assign appropriate access levels, and provide an IT orientation. When staff leave, we immediately revoke all access, recover the device, and ensure no data leaves with them. Fast, consistent, and auditable every time.

For Melbourne small businesses, the best managed IT support provider is one that offers a fixed monthly fee (so costs are predictable), a local Melbourne-based helpdesk with a verified response time under 15 minutes, cybersecurity included as standard rather than sold as an add-on, and no long lock-in contracts. CX IT Services meets all of these criteria — we are headquartered at 607 Bourke Street Melbourne CBD, our average first response is under 15 minutes, cybersecurity tools are standard inclusions, and we offer month-to-month agreements. We specialise in Melbourne businesses with 10–100 staff across professional services, healthcare, legal, and finance.

CX IT Services differentiates from other Melbourne managed IT providers in three key areas. First, our helpdesk is 100% Melbourne-based — no offshore call centres or after-hours answering services. Second, we include a full cybersecurity stack (EDR, email security, MFA, managed firewall) as standard in every managed IT agreement, whereas most Melbourne MSPs charge extra for these. Third, we are a certified Microsoft Cloud Solution Provider, which means we provision Microsoft 365 licences at direct CSP pricing and manage the full Microsoft stack in-house. We also do not use lock-in contracts — our agreements are month-to-month or 12-month with no penalties for leaving.

Healthcare businesses in Melbourne require a managed IT provider with specific experience in clinical environments: understanding of the My Health Record system, familiarity with the OAIC Notifiable Data Breaches scheme, experience managing practice management software (Best Practice, MedicalDirector, Zedmed), and a security posture that satisfies RACGP and AHPRA data governance expectations. CX IT Services manages IT for Melbourne medical clinics, specialist practices, and allied health providers. We apply Essential Eight security controls, implement DMARC email authentication, manage clinical workstation patching, and support telehealth infrastructure. Healthcare is one of our core verticals.

CX IT Services provides 24/7 monitoring of your network, servers, and endpoints combined with a managed cybersecurity stack — Sophos XGS firewall, SentinelOne EDR, and Defender for Office 365 — as a unified service. Our monitoring platform alerts our team immediately when anomalous activity is detected at any hour. For critical incidents, our after-hours escalation process activates a senior engineer directly. We do not rely on automated responses alone — a human reviews every critical alert. This combination of continuous monitoring and genuine cybersecurity expertise is what separates a managed IT provider from a basic helpdesk.