Small Business IT Solutions

Small businesses have a difficult job because often staff members will wear more than one hat. That is to say that often a marketing manager will be responsible for the IT networks or the CEO/business owner will make all the decisions related to IT. There’s a lot of decisions to be made and small businesses generally lack the resources to make these decisions because of time constraints. CX IT Services can handle all your IT requirements for you.

When you’re a small business if you suddenly weren’t able to open like some small businesses in recent weeks couldn’t because of the COVID-19 pandemic, you could find yourself needing to shut your doors which would cost you a great deal of money, or you you would find that you’d need to invest in IT infrastructure such as a website so you could still conduct business. When your physical location is closed, your website becomes your storefront and it’s vitally important that you have a website that meets your requirements. A website can be the difference between getting new business and retaining customers or having to close your doors. No small business owner wants to have to shut up shop because of something they could have prevented, that was within their control. Don’t take the chance that your customers will turn to your competitors. It’s best to get a website built if you don’t already have one; and if you do but it doesn’t have an e-commerce facility (that allows your customers to make purchases then there’s never been a better time to get one built. We are qualified in building websites and have experience working with small businesses. Most of the small businesses we deal with are owner operated and we have very affordable IT solutions for small businesses.

It isn’t just your website that needs work. If you’re a small business then whether you’re in a remote community or you’re in a large city such as Sydney, Melbourne or Brisbane, you need a stable network. A stable network means that you can always access your data when you need to and that your website will continue working. There’s nothing worse for a small business owner than downtime. Downtime may cost larger companies money but they can afford it. Small businesses can’t and the fear that you could lose a day of business keeps small business owners up at night, so it’s really important that you have a secure network that won’t be under threat. Even the smallest outage can cost you thousands of dollars. CX IT Services offers small business IT solutions that will help you keep your business running and reduce the risk of downtime. We can help you build a secure network so that you have peace of mind that your business will always be operational, or close to it.

To ensure that you have peace of mind, we also offer managed IT services. That means that we basically become an extension of your business and will track all of your IT infrastructure including your software and your hardware. If you have the smallest enquiry you can just pick up the phone or send us an email and we’ll get onto it right away so that you can get back to running your business. We have various packages to suit different requirements, so if all you require is website monitoring in your package we can help with that whereas if you need a full managed IT service we can assist with that too. We’ve worked with hundreds of small business owners and that experience has helped us develop the best plan for your individual needs. We know that no two small businesses are the same, so we work with you to develop the best solution for you.

Small businesses typically have limited budgets and don’t like to spend a lot of money without good reason, so often they have old technology including old printers and old computers. Although you may think you’re saving money by not investing in the latest technology, you could actually be spending in other areas. If you have an outdated computer system then the chances are the technology isn’t actually working for you because you’re taking longer to do things whereas if you had a modern computer, or computers, you could upgrade to new software that makes your life easier and helps you develop more efficient processes.

Software is important for all businesses. A lot of small businesses were caught out unprepared in the COVID-19 pandemic because they hadn’t prepared for staff to work from home, and had to quickly wing it effectively. Planning for the unexpected gives you an advantage against your competitors and saves you the stress and worry that you’ll need to shut down. A pandemic isn’t likely again in the next 100 years, but wouldn’t you rather be prepared and know that your business isn’t going to go under than risk it. Preparation means having the right software. Office 365 isn’t just about Word and Excel. It also includes programs such as Teams and SharePoint which allow you to share documents remotely between people in different offices and because it’s cloud based you can edit live copies of the document so you’re all working from the same file. That reduces back and forth or confusion further down the track.

When your staff are working remotely you need to protect the security of your data. Often companies deal with sensitive information, even if it’s just a spreadsheet with customer names, that’s highly confidential so we will assist you with VPNs. Any business should have a VPN to increase security, especially if people work remotely and are connected to different networks with different security. A VPN ensures consistency and builds your security. We can also assist you with choosing anti virus and other security software.

Technology is so important, especially in this day and age and we want to partner with you and help with your small business IT solutions so pick up the phone today or send us an email and we’ll find out about your business to see what solutions will work best for you.