Recommended Technology Platform

At CX IT Services, we build on what we call our “Recommended Technology Platform” (RTP). We know that using products within the platform will give you the optimal level of performance and stability to operate your business from, we walk the walk and use all of the services below within our company.

Desktops

Desktops from vendors like Hewlett Packard, Dell,  Lenovo with the configurations & setup detailed below.

Windows Devices

  • Windows 10 Professional or Windows 11 Preferred
  • HP, Dell, Lenovo
  • Vendor Supported Warranty
  • Tech Guard Antivirus
  • Tech Guard End Point Backup
  • Tech Guard Monitor Service

Minimum Specifications: Intel i5, 16GB RAM, 512GB Drive
Recommended Specifications: Intel i7, 16GB RAM (or higher), 512 SSD

Laptops

Laptopsfrom vendors like Hewlett Packard, Dell,  Lenovo, Toshiba, Asus with the configurations & setup detailed below.

Windows Devices

  • Windows 10 Professional or Windows 11 Preferred
  • HP, Asus, Toshiba, Lenovo – not limited too but most brands we will support.
  • Vendor Supported Warranty
  • Windows 10 Professional
  • Tech Guard Antivirus
  • Tech Guard End Point Backup
  • Tech Guard Monitor Service

Minimum Specifications: Intel i5, 16GB RAM, 512GB Drive
Recommended Specifications: Intel i7, 16GB RAM (or higher), 512 SSD

Servers

Servers we recommend HP Enterprise with the configurations & setup detailed below.

Windows Devices

  • HP, Dell
  • Vendor Supported Warranty
  • Windows Server 2019 or higher
  • Tech Guard Antivirus
  • Tech Guard Server Backup
  • Tech Guard Monitor Service

Minimum Specifications: Intel i7, 16GB RAM, 2 X 2TB Drive
Recommended Specifications: Intel i7, 32GB RAM, 512 SSD, 2 X 2TB Drive

Network Infrastructure

Routers, Switches, Access Points and Cabling

Routers

  • We recommend our Secure Network Sophos Routers which are managed by Security Operations Centre (SOC)
  • Vendors Sophos or Ubiquiti
  • Vendor Supported Warranty

Switches and Access Points

  • We recommend our Unifi Access Points and Switches which are managed by CX IT Services Controller

Cabling

  • Cat 5E or better
  • Vendor Supported Warranty

Cloud Services

Email and Collaboration, Virtual Machines, Hosting. Everything off premises that ties into the business technology department.

  • Email and Collaboration
    • Office 365 Business Premium, Enterprise E3
    • Sharepoint/Teams
    • Files in One Drive
    • Chrome/Edge Web Browser

    Cloud Hosting

    • AWS and VMCentral (Equinix Data Centre)
    • Melbourne/Sydney Location
    • Vendor Supported SLA

    Web Hosting

    • CX IT Services Dedicated Hosting Platform
    • Managed WordPress
    • Vendor Supported SLA

Internet Services

Internet from Tier 1 providers such as Telstra, TPG or CX IT Services connectivity partners with the following capabilities.

1-4 Staff on Site

  • NBN if available
  • Unlimited Data
  • Less than 200:1 Contention Ratio

5-10 Staff on Site

  • NBN if available
  • Unlimited Data
  • 1:1 Contention Ratio
  • Vendor Supported SLA

10+ Staff on Site

  • Fibre or High-Speed Wireless Link
  • Unlimited Data
  • 1:1 Contention Ratio
  • Vendor Supported SLA

Third Party Vendors

Third Party Vendors
We are proud of our troubleshooting and communications skills and ability to solve diverse technical problems. For a technology that is out of scope within our RTP, it may take us extra time to familiarise ourselves with managing and supporting them.

Usually, these issues can and are often supported by a 3rd party vendor, and we may help you liaise with the vendor directly on your behalf to get the problem solved effectively and quickly.

With purchasing out of scope 3rd Party Vendor products, we may be able to buy items subject to availability. If any unforeseen problems are encountered during setup or ongoing maintenance, we will need to invoice you for this time.