Medical IT Support Melbourne and Surrounding
Technology is always important but at a time when there’s a medical crisis, such as Coronavirus, technology becomes even more important. The last thing you would want is for your information technology systems to stop working. It could mean someone doesn’t get their prescription fulfilled, or that when you are consulting with a patient you don’t have access to vital information that could help you with your diagnosis.
The best case scenario is that the patient gets the wrong diagnosis, but in the worst case scenario they could lose their life. CX IT Services has you covered and can offer you a range of Medical IT support systems specific for your practice.
Why Medical IT Support?
Cyber attacks are becoming more and more common with every type of business at risk but especially clinics and medical practices. Given Coronavirus has taken the world by storm in 2020, the medical profession needs to ensure that it has robust systems that can withstand a cyber attack. A cyber attack could result in your clinic or patient data being stolen; or it could see all of your data deleted. There have been cases recently where medical practices were raided for medical supplies. It’s unknown if any computers were stolen but not backing up your data is not worth the risk. You should always back up your data so that you have a spare copy in case something does happen. That spare copy should be in the cloud because then you can access it wherever you are. As we’ve seen recently, more and more people are working from home, so if you have login details for your data then you can access it wherever you are. The disruption to your business therefore is minimal and you can help patients quickly. If the patient or another doctor needs their data urgently it’s easy for you to access; or you can just send it to them so that they can easily access it.
That is much easier than storing it on one computer in your medical practice. If it’s stored in your medical practice you can probably only access it during certain times as well.
In addition to our back ups, we will teach you how to use the Office365 package so that you can communicate with other staff members, even when they’re working remotely. If you need to write out a script for a patient, you can do so by utilising Office365. We’ll work with you to determine the best program within the package for you to use.
As a medical practitioner you probably deal with a lot of data and printed copies can take up a lot of space. They can also get lost and that could create problems later. Instead of storing a physical copy, we recommend that you store a digital copy because then you can not only access the data wherever you are, it can also be recovered and retrieved if something happened.
We have worked with several medical practices and helped them set up their medical software. Your job is to treat patients. Our job here at CX IT Services we work on your computers and other office technology. You don’t need the hassle of mucking around with what can often be time consuming and frustrating for someone who doesn’t do it on a regular basis. We do understand that you’ll probably need to use the medical software at some point, so we will recommend the best medical software for your needs and we will also help you set it up so you’re ready to go.
7 days per week support
Support when you need it from staff based here in Australia, so you will never speak to an overseas call centre.
No excess data charges
No-one likes nasty surprises, so we don’t charge excess data fees on any of our plans
No lock-in contracts
We don’t offer contracts because we believe our service is so good you won’t want to go anywhere else.
Priority ticket handling
Priority service from our 100% Australian support team to help your business excel.
Priority ticket handling
Priority service from our 100% Australian support team to help your business excel.
Included Static IP
Get a business range static IP with the ability to update reverse DNS in our business subnets.
Technology is evolving fast, especially in 2020. Online bookings have become even more important, especially when you’re dealing with patients that might have an infectious disease or a special need. When you operate online bookings you can ask questions about the patient’s medical history so you save time when they arrive at the medical practice; and so that you know what treatment to offer that particular patient. You can also find out if they have any infectious diseases using online booking software; and that gives you the option to tell them not to come into the clinic; instead offering an over the phone medical examination.
Our previous clients have said that we’ve made their lives much easier and helped them out so much that all they have to worry about is treating their patients. That’s exactly how it should be.
When patients arrive in the clinic they often need to wait in line which can be frustrating for your administration staff and for the patient. The great news is that there is online check in software, so instead of bothering you at reception, they can simply check in and then when the doctor is free they will be called. That makes your life so much easier.
CX IT Services doesn’t just focus on helping you when your medical clinic is running. We’re experienced in helping set up your clinic. Perhaps it’s a new clinic or you’ve been operating for several years but you don’t yet have a website. Here at CX IT Services we are experts in building medical websites. We work collaboratively with you so that you get the website that will best meet your needs; so if you just want an enquiry form instead of online bookings on your website we can assist with that. When we build your website we’ll link to your social media if you’d also like to connect with patients on social media platforms.
General practitioners are busy people; and technology is not something you probably give a lot of thought to, so the great news is that we can also help you acquire new technology. The team at CX IT Services know their PCs and their Macs and they’ll recommend the best computer for your individual scenario. You might not do a lot of printing, but you need a printer that can handle your requirements. We can help you there too.
Don’t waste your time thinking about IT when you could be treating patients. Let us take care of that for you. We’re always available and willing to help.
Why Choose Us as your Medical IT Support Provider?
Technology shouldn’t give you a headache and nor should it cost your business money if things go wrong, we are here to support you for the best of your business ensuring youre always online and have a rock solid IT fastructure to support you.
Book a free Audit here, yes we will come to you!