Managed IT Services for law firms
When people hire a law firm they do so because of that law firm’s reputation and integrity. They trust that anything they share with their lawyer will be treated in the strictest confidence. Lawyers deal with confidential files everyday and highly sensitive information, that if, in the wrong hands could have disastrous effects. To ensure that those files are safely secured you need to make sure that you have a robust system in place. Of course everyone knows how busy lawyers are and that the partners of the firm don’t have time to spend thinking about their IT systems. They need to know that they can just leave it alone and nothing will go wrong. That’s where a managed IT service provider comes in and we have solutions specifically targeted towards law firms.
Cyber Security breaches are an Australia wide problem
Australia is currently under a major cyber attack from many countries throughout the world and their number one targets are small to medium sized businesses and enterprises nation wide.
Hackers can & will try to hack your business applications
Brute force attacks, data breaches and email phishing is a daily occurrence happening all across the country. Many businesses don’t have two factor authentication or use easy passwords across all their applications.
Cyber breaches can cost you your business and thousands of dollars
Sadly we see and hear about these types of breaches and incidents all the time. Most of them involve some sort of demand for money or crypto currency to release your data but often cost even more in rebuilding your reputation and longer lasting damage.
As lawyers do deal with confidential files on a daily basis, and information is often required quickly, you need software that enables you to access your files without delay. We can help you choose the best software for lawyers. We’ll base our recommendations on what other law firms are doing and before we recommend the software program we’ll find out exactly what your needs are, for example, do you need a software program that simply allows you to retrieve names and details of the cases quickly? Or do you need a software program that gives you the opportunity to record financial information such as payments in the client’s file as well? Or do you need software that can be tailored specifically for your business? If it’s the latter we have contacts who can help build the software for you so that it’s exclusive to your business. Using exclusive software reduces the likelihood that the software will be hacked because it’s not widely known. That gives you increased confidence that your clients files will be safe; which also improves your reputation amongst your existing and future clients. Not only can that save you money from data breaches, it can also increase your customer base because you’ll be seen as a preferred legal provider and you can use your client security as a marketing tool. Using exclusive software means you can customise it exactly for your needs, so if your needs change you’ll find the process of making changes much easier than if you were to use a commonly used software program. Therefore it will better serve your needs. We will monitor your software and regularly communicate with you to check that your software is still working for you. That is part of the managed IT services package. Effectively we work towards having a partnership with you where you can rely on us and get on with the daily running of your legal practice with confidence.
Law firms deal with a lot of highly sensitive information and if you’re sharing files with others through the cloud then you need to know that the information cannot be accessed without consent, so we’ll help with creating robust security and will recommend only the most secure cloud based solutions. In some cases lawyers need to access data when they’re on the go from their mobile phone so we’ll advise you on the best cloud based software and we’ll ensure that there is two factor authentication at the very minimum. You’ll never need to worry about your files falling into the wrong hands ever again; and you’ll have the confidence that if you need to access files urgently for a client meeting you can do so. Undoubtedly that will also have a positive impact on your reputation amongst your clients and increase client satisfaction so when other people need a law firm, your existing clients will speak about you with favour.
Sometimes things do go wrong though and you need to plan for those occasions. As a managed IT service provider we know the importance of backing up your data and not just relying on one system. Imagine how devastating it would be if you lost all your client information. Not only could you potentially lose legal cases but you would have some irate customers and that could severely damage your law practice’s reputation within the community. That is the last thing you want, so you need to back up your systems and we’ll recommend the best software to do so. As your managed IT services provider we will also monitor your software and if you ever have a problem we’re just a phone call away.
5 Alarming Cyber Facts & Stats for Australian Business Owners
VPNS and Law Firms
Law firms may also require a VPN (virtual private network) to ensure that your network is secure. We will either recommend the best VPN so only those within your network can access your information, or we will create a new VPN for you. It’s really up to you to decide what you want and will depend on your budget as well. A VPN gives you confidence if your lawyers or other practice staff are working from home. Just like we manage your software and will talk to you about backing up your systems, we will also talk to you about the best way to manage your VPN.
A VPN is only a small part of your network infrastructure though. When your staff work from the office you need a reliable internet network or you could lose valuable time and money trying to fix it. We will work to prevent issues but if they do arise then we will fix them quickly. That’s the beauty of engaging our services as your managed IT services provider. We monitor your network and catch problems before they arise or when they’re only small problems. That saves you a lot of hassle in the long run.
If you have any questions about our services then give us a call and we’ll talk about how we can help you with your IT needs.
Managed IT services for Law firms includes:
- Office365 migrations and backups as well as spam filters, ensuring emails always work, they’re always backed up and spam doesn’t get through. Your emails will also always land in your potential clients inbox!
- Website support, website backups, maintenance and updates.
- Malware for any local computers
- Great local support and accountability from a local managed IT services company
Talk to us today about getting your law firms IT up to scratch and in working order.