# CX IT Services

> CX IT Services is an Australian-owned managed IT services provider based at 607 Bourke Street, Melbourne CBD. We provide IT support, cybersecurity, cloud solutions, business phones, internet, and website services for businesses with 10 or more staff across Melbourne and major Australian cities.

## About

CX IT Services is a managed service provider (MSP) serving Australian businesses. We specialise in proactive IT management for organisations with 10-200+ employees. Our team operates across Australia and the Philippines for extended time zone coverage. We are a Microsoft Cloud Solution Provider.

- Founded and headquartered in Melbourne, Australia
- Office: 607 Bourke Street, Melbourne VIC 3000
- Phone: 1300 477 814
- Email: sales@cxitservices.com.au
- Website: https://www.cxitservices.com.au
- Google Rating: 4.5 stars
- No lock-in contracts (month-to-month agreements)

## Services

- [Managed IT Services](https://www.cxitservices.com.au/services/managed-it-services): Complete IT infrastructure management including 24/7 monitoring, helpdesk support, server and network management, vendor management, and strategic IT planning.
- [IT Support & Helpdesk](https://www.cxitservices.com.au/services/it-support-helpdesk): Melbourne-based helpdesk with under 15-minute response times for critical issues. Remote and on-site support available.
- [Cybersecurity](https://www.cxitservices.com.au/services/cybersecurity): Multi-layered security including endpoint detection and response (EDR), email security, phishing simulations, staff training, dark web monitoring, MFA enforcement, and Essential Eight compliance.
- [Cloud Services](https://www.cxitservices.com.au/services/cloud-services): Microsoft 365, Azure, and AWS setup, migration, and management. Includes email, SharePoint, Teams, OneDrive, and enterprise applications with full backup and security.
- [Business Phones & VoIP](https://www.cxitservices.com.au/services/business-phones): Business phone systems and VoIP solutions for modern workplaces.
- [Business Internet](https://www.cxitservices.com.au/services/business-internet): Enterprise-grade internet connectivity solutions.
- [Websites & SEO](https://www.cxitservices.com.au/services/websites-seo): Website design, development, and search engine optimisation for businesses.
- [AI & Automation](https://www.cxitservices.com.au/services/ai-automation): Full-service AI agency including AI chat agents, AI voice agents, automated bookings, social media automation, Google review automation, content generation, landing page building, and workflow automation.
  - [AI Chat Agents](https://www.cxitservices.com.au/services/ai-automation/ai-chat-agents): 24/7 conversational AI on your website for customer support and lead capture.
  - [AI Voice Agents](https://www.cxitservices.com.au/services/ai-automation/ai-voice-agents): AI-powered phone agents that answer calls, qualify leads, and book appointments.
  - [Automated Bookings](https://www.cxitservices.com.au/services/ai-automation/automated-bookings): AI appointment scheduling with calendar sync and automated reminders.
  - [AI Social Media](https://www.cxitservices.com.au/services/ai-automation/social-media-ai): AI-generated social media content creation, scheduling, and publishing.
  - [Google Review Automation](https://www.cxitservices.com.au/services/ai-automation/google-review-automation): Automated review requests, monitoring, and AI-powered responses.
  - [AI Content Generation](https://www.cxitservices.com.au/services/ai-automation/ai-content-generation): AI-generated blog posts, emails, ad copy, and marketing content.
  - [AI Landing Pages](https://www.cxitservices.com.au/services/ai-automation/ai-landing-pages): AI-assisted landing page and website building at speed.
  - [Workflow Automation](https://www.cxitservices.com.au/services/ai-automation/workflow-automation): Business process automation with Power Automate and custom AI workflows.

## Industries Served

- Law firms
- Accounting firms
- Engineering firms
- Medical and dental clinics
- Schools and education providers
- Small and medium businesses (SMEs)

## Service Areas

Melbourne CBD, Southbank, Richmond, South Yarra, Hawthorn, Box Hill, Glen Waverley, Doncaster, Preston, Essendon, Brighton, Frankston, Ringwood, Dandenong, and all Melbourne suburbs. Also serving Sydney, Brisbane, Perth, and Adelaide.

## Key Differentiators

- No lock-in contracts: month-to-month agreements only
- Australian owned and operated
- CX365 platform for unified IT management
- Cybersecurity-first approach aligned with the Essential Eight framework
- Under 15-minute average response time for critical issues
- Supports businesses from 10 to 200+ employees

## Getting Started

1. Fill out the enquiry form at https://www.cxitservices.com.au/right-fit-call
2. Book a free 15-minute Right Fit Call
3. If aligned, we conduct a Technology Discovery audit
4. Receive a tailored IT strategy and proposal
5. Onboarding and ongoing proactive management