# CX IT Services - Complete Knowledge Base

> CX IT Services is an Australian-owned managed IT services provider based at 607 Bourke Street, Melbourne CBD. We provide IT support, cybersecurity, cloud solutions, business phones, internet, and website services for businesses with 10 or more staff across Melbourne and major Australian cities.

## Company Overview

CX IT Services is a managed service provider (MSP) serving Australian businesses. We specialise in proactive IT management for organisations with 10-200+ employees. Our team operates across Australia and the Philippines for extended time zone coverage. We are a Microsoft Cloud Solution Provider.

- Founded and headquartered in Melbourne, Australia
- Office: 607 Bourke Street, Melbourne VIC 3000
- Phone: 1300 477 814
- Email: sales@cxitservices.com.au
- Website: https://www.cxitservices.com.au
- Google Rating: 4.5 stars
- No lock-in contracts (month-to-month agreements)

## Key Differentiators

- No lock-in contracts: month-to-month agreements only
- Australian owned and operated
- CX365 platform for unified IT management (client portal, asset tracking, ticketing, billing, and threat monitoring)
- Cybersecurity-first approach aligned with the Essential Eight framework
- Under 15-minute average response time for critical issues
- Supports businesses from 10 to 200+ employees
- Red carpet onboarding experience

## Services

### Managed IT Services
- URL: https://www.cxitservices.com.au/services/managed-it-services
- Complete IT infrastructure management including 24/7 monitoring, helpdesk support, server and network management, vendor management, and strategic IT planning.
- Your complete IT department without the overhead. From servers and networks to cloud and security, CX IT Services handles it all with proactive monitoring and fast support.

### IT Support & Helpdesk
- URL: https://www.cxitservices.com.au/services/it-support-helpdesk
- Melbourne-based helpdesk with under 15-minute response times for critical issues. Remote and on-site support available.
- Fast, friendly IT support when you need it most. Our team resolves issues quickly so small problems never become big ones.

### Cyber Security
- URL: https://www.cxitservices.com.au/services/cyber-security
- Multi-layered security including endpoint detection and response (EDR), email security, phishing simulations, staff training, dark web monitoring, MFA enforcement, and Essential Eight compliance.
- We deploy SentinelOne EDR, Checkpoint Email Security, Keeper Password Manager, and Microsoft 365 Advanced Threat Protection.

#### Cyber Security Sub-Services
- [Endpoint Protection](https://www.cxitservices.com.au/services/cyber-security/endpoint-protection): SentinelOne EDR deployment and management
- [Email Security](https://www.cxitservices.com.au/services/cyber-security/email-security): Checkpoint email security and advanced threat protection
- [Backups & Disaster Recovery](https://www.cxitservices.com.au/services/cyber-security/backups): Comprehensive backup and disaster recovery solutions
- [Security Operations Centre](https://www.cxitservices.com.au/services/cyber-security/security-operations-centre): 24/7 security monitoring and incident response
- [Dark Web Monitoring](https://www.cxitservices.com.au/services/cyber-security/dark-web-monitoring): Monitoring for leaked credentials and company data
- [Cyber Awareness Training](https://www.cxitservices.com.au/services/cyber-security/cyber-awareness-training): Staff security awareness and training programs
- [Phishing Simulations](https://www.cxitservices.com.au/services/cyber-security/phishing-campaigns): Simulated phishing campaigns to test staff readiness
- [Password Management](https://www.cxitservices.com.au/services/cyber-security/password-management): Keeper password manager deployment and management
- [Ransomware Recovery](https://www.cxitservices.com.au/services/cyber-security/ransomware-recovery): Ransomware incident response and recovery services

### Cloud Services
- URL: https://www.cxitservices.com.au/services/cloud-services
- Microsoft 365, Azure, and AWS setup, migration, and management. Includes email, SharePoint, Teams, OneDrive, and enterprise applications with full backup and security.

### Microsoft 365
- URL: https://www.cxitservices.com.au/services/microsoft-365
- As a Microsoft Cloud Solution Provider, we handle everything Microsoft 365 for your business.

#### Microsoft 365 Sub-Services
- [Microsoft 365 Business Premium](https://www.cxitservices.com.au/services/microsoft-365/microsoft-365-business-premium): Full Business Premium licensing and deployment
- [SharePoint & Teams](https://www.cxitservices.com.au/services/microsoft-365/sharepoint-and-teams): Collaboration and document management setup
- [Microsoft 365 Consultation](https://www.cxitservices.com.au/services/microsoft-365/microsoft-365-consultation): Strategic planning and optimisation
- [Microsoft 365 Migration](https://www.cxitservices.com.au/services/microsoft-365/microsoft-365-migration): Migration from other platforms to Microsoft 365
- [Microsoft Copilot](https://www.cxitservices.com.au/services/microsoft-365/microsoft-copilot): AI-powered productivity with Microsoft Copilot

### Business Phone Systems
- URL: https://www.cxitservices.com.au/services/business-phone-systems
- 3CX-powered VoIP that keeps your business connected. A powerful, flexible VoIP platform that replaces expensive legacy phone lines.

#### Business Phone Sub-Services
- [Audio & Conference](https://www.cxitservices.com.au/services/business-phone-systems/audio-conference): Audio and video conferencing solutions
- [Desk Phones & Handsets](https://www.cxitservices.com.au/services/business-phone-systems/desk-phones): Professional desk phone hardware
- [Meeting Room Solutions](https://www.cxitservices.com.au/services/business-phone-systems/meeting-room-solutions): Complete meeting room AV setups
- [Business Headsets](https://www.cxitservices.com.au/services/business-phone-systems/headsets): Professional headsets for office and remote work

### Business Internet & Secure Network
- URL: https://www.cxitservices.com.au/services/business-internet
- Hosted Network internet with Sophos managed firewall security. Business-grade internet backed by enterprise security.

### Website Design & SEO
- URL: https://www.cxitservices.com.au/services/website-design-seo
- Professionally designed websites built to convert visitors into customers. Search engine optimisation to get found online.

#### Website & SEO Sub-Services
- [Search Engine Optimisation](https://www.cxitservices.com.au/services/website-design-seo/search-engine-optimisation): SEO strategy and implementation
- [Facebook & Google Ads](https://www.cxitservices.com.au/services/website-design-seo/facebook-and-google-ads): Paid advertising management
- [Social Media Management](https://www.cxitservices.com.au/services/website-design-seo/social-media-management): Social media strategy and content

### AI & Automation
- URL: https://www.cxitservices.com.au/services/ai-automation
- Full-service AI agency built inside our managed IT practice. We deploy autonomous AI systems that handle customer conversations, answer calls, book appointments, post to social media, manage Google reviews, generate content, and build landing pages and websites - all running 24/7.

#### AI & Automation Sub-Services
- [AI Chat Agents](https://www.cxitservices.com.au/services/ai-automation/ai-chat-agents): Conversational AI deployed on your website and messaging platforms. Answers customer questions, qualifies leads, captures contact details, and books appointments 24/7. Trained on your business knowledge and FAQs.
- [AI Voice Agents](https://www.cxitservices.com.au/services/ai-automation/ai-voice-agents): AI-powered phone agents that answer inbound calls, greet callers naturally, handle enquiries, qualify leads, book appointments, and route complex calls. Works after hours, weekends, and public holidays.
- [Automated Bookings](https://www.cxitservices.com.au/services/ai-automation/automated-bookings): AI-powered appointment scheduling integrated with your calendar, website, and AI agents. Automated confirmations, reminders, and self-service rescheduling.
- [AI Social Media Management](https://www.cxitservices.com.au/services/ai-automation/social-media-ai): AI-generated social media content tailored to your brand, scheduled and published automatically across Facebook, Instagram, LinkedIn, and Google Business Profile.
- [Google Review Automation](https://www.cxitservices.com.au/services/ai-automation/google-review-automation): Automated review request sequences, real-time review monitoring, and AI-generated personalised review responses. Grows your Google review profile consistently.
- [AI Content Generation](https://www.cxitservices.com.au/services/ai-automation/ai-content-generation): AI-generated blog articles, email newsletters, ad copy, website pages, and marketing collateral based on your brand voice and SEO strategy.
- [AI Landing Pages & Site Building](https://www.cxitservices.com.au/services/ai-automation/ai-landing-pages): AI-assisted landing page design and full website building. High-converting pages built in hours for campaigns, promotions, and new service launches.
- [Workflow Automation](https://www.cxitservices.com.au/services/ai-automation/workflow-automation): Business process automation using Microsoft Power Automate and custom AI workflows. Eliminates repetitive data entry, follow-ups, reporting, and manual tasks.

### Domain Registration & DNS
- URL: https://www.cxitservices.com.au/services/domain-dns-management
- Cloudflare-powered DNS and domain management for businesses.

### CX365 Growth CRM
- URL: https://www.cxitservices.com.au/services/cx365-growth-crm
- Purpose-built CRM platform designed for businesses that want to manage their sales pipeline.

## Industries Served

### Small & Medium Businesses
- URL: https://www.cxitservices.com.au/industries/it-support-small-business
- IT support for electricians, plumbers, locksmiths, mortgage brokers, real estate, construction, HVAC, cleaning, landscaping, marketing agencies, recruitment, insurance brokers, financial planning, logistics, manufacturing, and not-for-profits.

### Law Firms
- URL: https://www.cxitservices.com.au/industries/it-support-law-firms
- IT support for law firms using LEAP, Clio, Actionstep, Migration Manager, FilePro, SILQ, Smokeball, InfoTrack, GlobalX, NetDocuments, and iManage.

### Accounting Firms
- URL: https://www.cxitservices.com.au/industries/it-support-accounting-firms
- IT support for accounting firms using Xero, QuickBooks, MYOB, Reckon, HandiSoft, BGL, Practice Ignition, Xero Tax, LodgeiT, Class Super, FYI Docs, Karbon, and Dext.

### Medical & Dental Clinics
- URL: https://www.cxitservices.com.au/industries/medical-it-support
- IT support for medical and dental clinics using Best Practice, Zedmed, Medical Director, Genie, Exact, Dentally, Ultimo, Praktika, Dentrix, Dental4Windows, Cliniko, HotDoc, and HealthEngine.

### Schools & Education
- URL: https://www.cxitservices.com.au/industries/it-support-schools
- IT support for schools using Google Workspace for Education, Microsoft 365 Education, Schoolbox, Canvas, Moodle, SIMON, Compass, Sentral, and Tass.

### Engineering Firms
- URL: https://www.cxitservices.com.au/industries/it-support-engineering
- IT support for engineering firms using AutoCAD, Revit, Civil 3D, Navisworks, Tekla, ETABS, SAP2000, MicroStation, SketchUp, Bluebeam, Procore, Aconex, and BIM 360.

## Service Areas

CX IT Services provides managed IT support across Melbourne and major Australian cities.

### Melbourne CBD & Inner Suburbs
Melbourne CBD, Southbank, Docklands, South Melbourne, Richmond, South Yarra, St Kilda, Carlton, Fitzroy, Collingwood, Port Melbourne, Prahran, Cremorne, Abbotsford, West Melbourne, North Melbourne, East Melbourne, Parkville, Albert Park, Middle Park, Brunswick

### Inner East Melbourne
Hawthorn, Camberwell, Kew, Balwyn, Malvern, Toorak, Box Hill, Doncaster, Templestowe, Blackburn, Burwood, Glen Iris, Ashburton, Surrey Hills, Mont Albert, Canterbury, Ivanhoe, Heidelberg

### Outer East Melbourne
Ringwood, Croydon, Lilydale, Ferntree Gully, Wantirna, Boronia, Rowville, Bayswater, Kilsyth, Mooroolbark, Mitcham, Nunawading, Heathmont, Vermont, Scoresby, Chirnside Park, Mount Evelyn

### South East Melbourne
Glen Waverley, Mount Waverley, Clayton, Oakleigh, Caulfield, Bentleigh, Carnegie, Dandenong, Springvale, Cheltenham, Moorabbin, Narre Warren, Berwick, Pakenham, Mulgrave, Cranbourne, Brighton, Sandringham, Mentone, Noble Park, Keysborough, Frankston, Hampton

### North Melbourne
Preston, Northcote, Thornbury, Reservoir, Coburg, Bundoora, Mill Park, Epping, South Morang

### West Melbourne
Essendon, Moonee Ponds, Footscray, Sunshine, Werribee, Altona, Williamstown, Yarraville, Point Cook, Caroline Springs

### Interstate
Sydney, Brisbane, Gold Coast, Perth, Adelaide

## IT Hardware Procurement

CX IT Services provides IT hardware procurement and setup for businesses.

- [Business Laptops](https://www.cxitservices.com.au/procurement/laptops): HP, Lenovo, Dell, Microsoft Surface
- [Desktops & Monitors](https://www.cxitservices.com.au/procurement/desktops): HP, Lenovo, Dell, LG, Samsung
- [Servers & Storage](https://www.cxitservices.com.au/procurement/servers): HPE, Dell PowerEdge, Lenovo ThinkSystem, Synology
- [Printers & Scanners](https://www.cxitservices.com.au/procurement/printers): HP, Brother, Fuji, Epson
- [Networking Equipment](https://www.cxitservices.com.au/procurement/networking): Ubiquiti, Cisco Meraki, HP Aruba, Sophos, Netgear
- [Peripherals & Accessories](https://www.cxitservices.com.au/procurement/peripherals): Logitech, Microsoft, Kensington, Belkin, StarTech

## Free Resources & Guides

### Downloadable IT Guides
- [Office Moving IT Checklist](https://www.cxitservices.com.au/resources/guides-whitepapers/office-move-checklist): 27 critical IT tasks for office relocations
- [Employee IT Onboarding & Offboarding Checklist](https://www.cxitservices.com.au/resources/guides-whitepapers/onboarding-offboarding-checklist): Security-focused onboarding and offboarding procedures
- [Cyber Breach Response Playbook](https://www.cxitservices.com.au/resources/guides-whitepapers/breach-response-playbook): 60-minute breach response plan for businesses
- [VoIP & Business Phone System Guide](https://www.cxitservices.com.au/resources/guides-whitepapers/voip-buyers-guide): 11 questions to ask before switching to VoIP
- [Business Internet Buyers Guide](https://www.cxitservices.com.au/resources/guides-whitepapers/internet-buyers-guide): Stop overpaying for slow internet
- [Cloud Services Guide](https://www.cxitservices.com.au/resources/guides-whitepapers/cloud-services-guide): Plain-English guide to moving your business to the cloud
- [Website Project Checklist](https://www.cxitservices.com.au/resources/guides-whitepapers/web-design-checklist): 35-point website checklist
- [IT Guides by Industry](https://www.cxitservices.com.au/resources/guides-whitepapers/it-industry-guides): Industry-specific IT guides

### Free Resource Library
- [The Small Business IT Bible](https://www.cxitservices.com.au/resources/free/small-business-it-bible): 47-page comprehensive IT guide replacing a $5,000 consultation
- [New Business IT Starter Kit](https://www.cxitservices.com.au/resources/free/new-business-it-starter-kit): Everything new businesses need to set up IT
- [Remote Work Security Kit](https://www.cxitservices.com.au/resources/free/remote-work-security-kit): Security essentials for remote teams
- [First 90 Days as IT Manager](https://www.cxitservices.com.au/resources/free/first-90-days-it-manager): Guide for new IT managers
- [Complete IT Policy Library](https://www.cxitservices.com.au/resources/free/complete-it-policy-library): 10 essential IT policies worth $5,000+
- [AI Usage Policy Template](https://www.cxitservices.com.au/resources/free/ai-usage-policy): Template for governing AI use in business
- [Phishing Email Examples Swipe File](https://www.cxitservices.com.au/resources/free/phishing-examples-swipe-file): Real phishing examples for training
- [Cyber Insurance Readiness Checklist](https://www.cxitservices.com.au/resources/free/cyber-insurance-checklist): Prepare for cyber insurance applications
- [Password Manager Comparison Sheet](https://www.cxitservices.com.au/resources/free/password-manager-comparison): Compare business password managers
- [MFA Setup Guide for Non-Technical Staff](https://www.cxitservices.com.au/resources/free/mfa-setup-guide): Simple MFA setup instructions
- [Microsoft 365 Hidden Features Guide](https://www.cxitservices.com.au/resources/free/m365-hidden-features-guide): Discover overlooked M365 features
- [Microsoft 365 Security Baseline Checklist](https://www.cxitservices.com.au/resources/free/m365-security-baseline): Essential M365 security settings
- [Microsoft 365 Licence Comparison Cheat Sheet](https://www.cxitservices.com.au/resources/free/m365-licence-comparison): Compare M365 licence tiers
- [Microsoft Teams Governance Guide](https://www.cxitservices.com.au/resources/free/teams-governance-guide): Teams administration and governance
- [20 Questions to Ask Your IT Provider](https://www.cxitservices.com.au/resources/free/questions-to-ask-it-provider): Evaluate your IT provider with these questions
- [Is IT Holding Your Business Back?](https://www.cxitservices.com.au/resources/free/it-holding-business-back-assessment): Self-assessment tool
- [Technology Roadmap Canvas](https://www.cxitservices.com.au/resources/free/technology-roadmap-canvas): Plan your technology roadmap

## CX365 Platform

CX365 is the proprietary client portal and IT command centre built by CX IT Services. Features include:

- Asset tracking and management
- Ticket creation and tracking
- Billing and invoice visibility
- Threat monitoring dashboards
- Service level reporting
- IT spend analysis

Learn more: https://www.cxitservices.com.au/why-cx365

## Cyber Insurance

CX IT Services helps businesses prepare for and obtain cyber insurance. We provide guidance on:
- Policy requirements and coverage options
- Security baseline assessments
- Compliance documentation
- Cyber insurance readiness checklists

Learn more: https://www.cxitservices.com.au/resources/cyber-insurance

## Getting Started

1. Fill out the enquiry form at https://www.cxitservices.com.au/right-fit-call
2. Book a free 15-minute Right Fit Call
3. If aligned, we conduct a Technology Discovery audit
4. Receive a tailored IT strategy and proposal
5. Onboarding and ongoing proactive management

## Switching IT Providers

CX IT Services makes switching IT providers painless:
- Full transition management with minimal downtime
- Zero onboarding costs
- No lock-in contracts

Learn more: https://www.cxitservices.com.au/switch-it-providers

## Contact Information

- Phone: 1300 477 814
- Email: sales@cxitservices.com.au
- Address: 607 Bourke Street, Melbourne VIC 3000, Australia
- Website: https://www.cxitservices.com.au
- LinkedIn: https://www.linkedin.com/company/cx-it-services
- Contact page: https://www.cxitservices.com.au/contact

## Frequently Asked Questions

### What size businesses do you support?
We specialise in businesses with 10 to 200+ employees. Our services scale to match your team size.

### Do you require lock-in contracts?
No. All our agreements are month-to-month. We earn your business every month.

### What is your response time?
Under 15 minutes for critical issues. Standard requests are typically addressed within 1-2 hours.

### Where are you located?
Our office is at 607 Bourke Street, Melbourne CBD. We provide on-site and remote support across Melbourne and major Australian cities.

### What industries do you specialise in?
We have deep experience with law firms, accounting firms, medical and dental clinics, schools, engineering firms, and general SMBs across Melbourne.

### What is CX365?
CX365 is our proprietary client portal that gives you full visibility of your IT environment including assets, tickets, billing, threats, and reporting in one place.

### How do I switch to CX IT Services?
Book a free Right Fit Call at https://www.cxitservices.com.au/right-fit-call. We handle the entire transition with minimal disruption to your business.