IT Support for Accounting Firms Across Australia
Just as technology has made it easy to do business internationally and has revolutionised the way we communicate with each other it has also changed the way that accounting firms operate. Gone are the days of accountants having to sit for hours typing up their records. Nowadays because of technology, accounting is a much faster process meaning that accounting businesses can support more clients and therefore service their clients more easily which of course increases their revenue and means that they are more successful overall. Of course, with new technology comes problems and the need for IT support.
24 hour 7 days per week support
Support when you need it , on demand and tailored to your needs, you get your own, unlisted support number you can call uninterrupted.
Priority ticket handling
Priority service from our 100% Australian support team to help your business excel.
No lock-in contracts
We don’t offer lock-in contracts because we believe our service is so good you won’t want to go anywhere else.
When you’re running an accounting firm you need the right technological equipment for your needs. Before you purchase any equipment you need to ask yourself if the staff will be working from the office or if they’ll be working remotely. If they’re working in the office then you will need computers – desktops or laptops that can supported software updates for at least five years. If on the other hand they are working remotely then you’ll need to make a decision on if you will supply your accountants and support staff with computers or if they’ll supply their own. If they supply their own then you’ll need to ensure that each computer used by one of your accounting firm staff is suitable for your requirements that that it is capable of supporting the software you need.
You will also need to ensure the computers have adequate security. When dealing with sensitive client information the last thing you want is for someone to gain access to your information and use it maliciously. It is therefore important that all of your staff, whether working remotely or from the office know what steps they need to take to ensure their systems are secure and won’t be compromised. Urban IT services has the ability to recommend the best security software. Before we recommend any software we take the time to get to know your business, so you can be assured that you are getting a personalised service specific to your individual company requirements and will be protected. It’s extremely important that your security systems are stable because without them your entire business could be compromised. Just as you wouldn’t leave your car parked on the street without locking it first, you should never leave your IT infrastructure without adequate security in place. Losing your data is bad enough in itself but whenever there is a data breach because of weak security you are also risking your business reputation and that can take months, if not years to return to the levels it was at before the breach. A prime example is Facebook when they had customers’ data breached.
In addition to security software, Urban IT services is proficient in other software specific to accountants. We work with all the major accounting software programs and we can also assist with ones that aren’t well-known so you wont need to spend hours, weeks and months searching for the right software or the right IT support company to help you with your software management because we can do it for you. When we say we will do it all for you we mean that we will help you choose the right security software and then if you need assistance with the installation we can do that for you too. Some IT companies only help clients with installing the software but we believe that customer service doesn’t stop at the end of the installation so if you need any post installation assistance we are keen to help.
Supporting you on your journey for life
We also believe that a good IT company will support companies throughout their software journey so we are always just a phone call away from you and we consider ourselves an extension of your business. We care about you more than we do the sale. For us it’s not about the money. It’s about making your life easier for you and helping you have a stable IT system that supports your needs. We also know that businesses change, so whether your business is on an expansion trajectory or is downsizing we have a solution to suit your accounting business. That is the key difference between us and other IT firms. We truly are here to support you and to make your life easier.
We work with a number of accounting firms already
We’ve been providing IT support to accounting firms for several years and we know the ins and outs of how accounting firms operate. We know what you need and we also understand that you are an individual business so we take the time to truly get to know you on a personal and professional level. We want you to be confident that you are getting value for money and the service that you need.
We can also provide ISP and NBN options for your business as an NBN reseller, best of all we give you ground level, local support.
Why choose us as your IT support provider for your accounting firm?
Technology shouldn’t give you a headache and nor should it cost your business money if things go wrong, we are here to support you for the best of your business ensuring you’re always online and have a rock solid IT infrastructure to support you.